What are the responsibilities and job description for the Front Desk Agent position at F-L Management Inc?
Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.
Responsibilities include:
- Answer telephones to respond to guest questions and take reservations; enter reservations submitted online
- Perform guest check ins, check outs, and room assignments
- Provide customer service at the highest level
- Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property
- Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption
Qualifications:
- A high school diploma or GED
- Computer proficiency; ability to operate basic office equipment
- Ability to stand and walk for extended periods of time
- Ability to provide stellar customer service and handle upset guests professionally and with compassion
- Available to work flexible hours to include nights, weekends, and holidays; the hotel is open 24/7/365. Audit shift runs 11pm to 7am.
- Read, write, speak, and understand English