E-Commerce Customer Service Specialist

Job Description

The E-Commerce Customer Service Specialist is responsible for handling and processing Orders, online chat questions, backlog maintenance/follow up, account management/trouble shooting basic needs before escalation to our e-commerce back-end team, and any Customer calls as it pertains to the website. This position will be located in our Mount Sterling, KY location and report directly to our SalesOps team.

Hourly Range: $24.00 - $28.00 (based on experience)

Essential Duties And Responsibilities

• Process and manage open orders placed through Wastebuilt.com to ensure timely fulfillment and customer satisfaction
• Manage and troubleshoot online customer accounts and user logins
• Monitor incoming orders to ensure proper server syncing and order accuracy
• Work closely with marketing and retail teams to establish successful product campaigns, execute on action items, and actively work to help grow product sales on various e-commerce platforms
• Work closely with sales, SalesOps, and warehouse teams to ensure timely processing of orders, proper follow-ups on POs and backorders, and meeting of sales goals
• Monitor, escalate, and confirm/address incoming POs, customer requests, and web support escalations through email and chat services
• Work in conjunction with Ecommerce team to resolve issues on product listings, product content, pricing, coupons, promotions, shipping dates, deductions, and product availability
• Assist Accounting and others as necessary in resolving adjustments and disputes
  
  

Experience And Skills

• B.A., preferably in business, communications, marketing or related field, or equivalent experience
• Proficient in Microsoft Office with strong Excel skills
• Experience updating websites directly or using a content management system
• E-commerce and/or digital marketing experience
• Skilled at navigating through online retailer platforms (i.e., Amazon, Walmart, Lowes, Home Depot, etc.); able to learn new systems, processes and rules for setting up and maintaining product content on different retailer platforms
• Strong project management and follow through skills
• Detail oriented with strong problem solving and research skills
• Ability to communicate professionally and effectively with supplier, customers, and team members
• Data processing and/or sales experience preferred but not required
• 2-3 Years of Experience preferred.
  
  

Company Benefits

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up
  
  

Medical Plans

• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA’s)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
  
  

▪ Short-Term Disability (STD) and Base Long-Term Disability (LTD) Insurance

• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)
  
  

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.