Business Partner - Volunteer Services

Interested in making a difference in others lives? The Business Partner is an integral part of the healthcare team who is accountable for crafting partnerships to deliver outstanding care by involving volunteers and delivering valuable outcomes. This role onboards and engages volunteers to provide high quality service to designated customers. Responsible for daily operations of the department. 

This position is 80hr per pay period and benefit eligible! Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (up to 24 days per year starting), and 403B with up to a 6% employer match; click here to learn more!

We find those that exceed in this role exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service with every interaction. Excellent public relations and interpersonal skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Comfortable accepting change and encouraging those around you to engage in ongoing process improvement. An understanding of Dignity, Integrity, Service, Courtesy and Innovation. When working at M Health Fairview, we want to support our employees growth, honor their strengths and give them the freedom to feel empowered to make a difference in the lives of others.

Onboard New Volunteers

• Provides efficient and outstanding customer service to all volunteer applicants through the application process from interview to activation.
• Identifies barriers in onboarding process and raises for continuous improvement.
• Engages in site and system strategy to ensure volunteer resources are processed to support high priority roles
• Builds positive relationships with internal partners that support volunteer onboarding (HR, EOHS, etc.)
• Interviews applicants and moves all approved applicants to training and placement.

Ensures Records Meet Goals/Compliance Standards

• Ensure the required volunteer documentation is in place and current.
• Implements and maintains proficiency assessment according to Joint Commission standards.
• Leads and maintains annual required learning documents according to hospital guidelines.

Focuses on Customer Experience

• Understands the importance of Customer Experience Service Standards, Safety Always and guides volunteers to exhibit excellent in these areas.
• Provides ongoing informal and formal recognition of the volunteers.
• Develops and maintains standard work.

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
• Communicates in a respective manner and ensures a safe, secure environment.
• Provides patient education based on as assessment of learning needs of patient/care giver.
• Fulfills all organization and learning requirements relevant to the role.
• Follows and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.
• Supports improvement, efficiency, and innovative thinking.
• Other duties as assigned.

Required Qualifications

· Bachelor’s Degree in Human Services, Management, Education, or related field

· 1-3 years of experience in a sophisticated work environment

· Outstanding Customer Experience skills

· Ability to work effectively in a customer-facing sophisticated environment

· Change management, process improvement and team building

Preferred Qualifications

· Experience in a healthcare setting

· Database management (Volgistics)

· Digital literacy – Sophisticated knowledge of Excel software programs including pivot tables and writing formulas and Microsoft Office

· Business writing skills; SharePoint; LEAN setting

· CAVS, CVS