Business Partner - Volunteer Services

M Health Fairview is looking for a hardworking Volunteer Services Business Partner on our Southdale Campus in Edina, MN. This position is 80 hours per two weeks on the Day shift, for 8 hour shifts. To learn more about the benefits Fairview has to offer, such as medical and dental insurance, PTO, 401k/403B visit fairview.org/benefits/noncontract

Fairview Southdale Hospital offers care to people living and working in the southwest Twin Cities metro area. With more than 40 specialty services, we combine talents to balance innovative technologies and treatments with the art of medicine. Working together, we respectfully address the comprehensive needs of our patients and their support network.

The Business Partner is an integral part of the healthcare team who is accountable for creating partnerships to deliver exceptional care by involving volunteers meaningfully and delivering valuable outcomes. The Business Partner onboards and engages volunteers to provide high quality service to designated customers. Responsible for daily operations of the department.

Onboards New Volunteers

· Provides efficient and exceptional customer service to all volunteer applicants through the application process from interview to activation.

· Identifies barriers in onboarding process and escalates for continuous improvement.

· Engages is site and system strategy to ensure volunteer resources are processed to support high priority roles

· Creates strong partnerships with internal stakeholders that support volunteer onboarding (HR, EOHS, etc.)

· Interviews applicants and moves all approved applicants to training and placement.

Ensures Records Meet Goals/Compliance Standards

· Ensure the required volunteer documentation is in place and current.

· Implements and maintains competency assessment according to Joint Commission standards.

· Manages and maintains annual required learning documents according to hospital guidelines.

Focuses on Customer Experience

· Understands the importance of Customer Experience Service Standards, Safety Always and guides volunteers to exhibit excellent in these areas.

· Provides ongoing informal and formal recognition of the volunteers.

· Develops and maintains standard work.

Required

· Bachelor’s Degree in Human Services, Management, Education, or related field or equivalent combination of education/experience.

· 1-3 years of experience in a complex work environment

· Exceptional Customer Experience skills

· Experience working in Microsoft applications such as Excel, Word, etc.

· Demonstrated ability to work effectively in a customer-facing complex environment

· Change management, process improvement and team building

· Excellent communication skills both verbal and written.

· Reliable transportation to travel to various sites.

Preferred

· Experience in a healthcare experience

· Database management (Volgistics)

· CAVS, CVS