Intake Coordinator

Overview

The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions, and transfers for Fairview Behavioral programs.

Responsibilities

Job Expectations:

 

Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations.

· Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.

· Uses excellent telephone etiquette and active listening skills.

· Documents calls

· Assesses and prioritizes calls.

 

Completes client intake process.

· Assesses and triages client admissions using identified admission criteria.

· Assures insurance reimbursement and authorization

· Documents complete and accurate demographic and clinical information.

· Secures information pertinent to the patient visit.

· Obtains internal and external records when possible.

· Provides client or referral sources with information regarding the programs.

· Refers to other programs or community agencies when Fairview services are not appropriate.

· Secures payment for treatment.

 

Recognizes problems and takes appropriate measures to resolve.

· Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies.

· Identifies patients who ‘no-show’ to meet risk management criteria.

 

 

 

Collaborates with internal and external resources to ensure efficient patient flow.

· Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement.

· Acts as a liaison between payers, business office staff, patient care providers and site supervisor.

· Partners with appropriate community liaisons.

 

Monitors patient care provider’s schedules to insure optimum productivity.

· Coordinates the decision-making process regarding intakes and waiting lists.

· Schedules new visits.

 

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

· Partners with patient care giver in care/decision making.

· Communicates in a respective manner.

· Ensures a safe, secure environment.

· Individualizes plan of care to meet patient needs.

· Modifies clinical interventions based on population served.

· Provides patient education based on as assessment of learning needs of patient/care giver.

Qualifications

Required

 

Education

· Bachelor’s Degree in or 6 years directly related experience in Human Services related field.

Experience

· 2 years clinical experience in Behavioral Field

License/Certification/Registration

·

 

Preferred

 

Education

· Master’s Degree in Behavioral related field

Experience

· 3-5 years clinical experience in Behavioral Field

License/Certification/Registration

· Crisis intervention training.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status