Job Description:

The Patient Services Representative acts as a resource to the assign team Supervisor. The Patient Services Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. The Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. The Patient Services Representative is a key resource for communication to Patient Scheduling Supervisor or Medical Front Desk Supervisor depending on assigned home team on any problems, scheduling issues including same day access. Customer service and patient satisfaction are key initiatives in this role.  

Educational Requirements:

High School / GED required.   Two to four years college or a combination of education and relevant work experience preferred.  

Experience Required:

Two years relevant work experience preferred including demonstrated customer service and accurate data entry.

Professional Licensure/Special Skills and Certification Required:    

  Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.  

Interpersonal Relationships/Organizational Expectations:

1. Commitment to providing health care to families in a medically underserved community.
2. Willingness to be flexible in the development of new methods of health service delivery.
3. Ability to deal with sensitive information in a highly confidential manner.
4. Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders and other regulatory agencies.
5. Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities.
6. Awareness of resources available within the health center to accommodate the needs of patients.
7. Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
8. Processes personal health information in accordance with FHCW HIPPA policies and procedures.

Supervisory Responsibilities:

None

Reporting Relationship:

Reports directly to the Patient Scheduling Supervisor or Medical Front Desk Supervisor (Depending on assigned team)

EOE