Client Service Coordinator

GENERAL SUMMARY:

The Client Service Specialist determines program eligibility, provides excellent client service, and issues eWIC benefits to eligible individuals.

PRINCIPAL JOB FUNCTIONS:

Certification and Enrollment of Clients

·         Check-in clients per clinic procedure.

·         Assess identification/residency/income eligibility and obtain demographic information for each client.

·         Explain WIC rights and responsibilities to each client.

·         Complete the clerical portion of the certification process.

·         Support and assist the Senior Client Service Specialist in the performance of their duties as requested.

Client Services

·         Perform phone duties and other office tasks.

·         Issue eWIC cards and PIN.

·         Schedule appointments.

·         Complete satellite clinic duties.

·         Promote breastfeeding.

·         Make referrals and document them in Journey.

·         Be knowledgeable about WIC food packages.

·         Support Breastfeeding Peer Counselor program by referring relevant participants.

Record Keeping and documentation

·         Maintain accurate records and documentation.

·         Organize and maintain work areas and program supplies.

·         Complete state WIC Personal Activity (PAR) timesheet.

Agency Involvement and Professional Growth

·         Participate in agency Performance Quality Improvement (PQI) process as requested.

·         Participate in agency committees as requested.

·         Participate in staff and agency meetings as requested.

·         Demonstrate professional growth.

·         Participate in outreach activities as requested.

Interpersonal Relationships

·         Maintain a positive respectful demeanor in all contacts with clients, visitors, and staff.

·         Consult with Program Coordinator for guidance in handling difficult client situations and to establish priorities for the job.

·         Work to build positive productive relationships with other staff. 

·         Work for others as needed to cover PTO.        

·         Support training clinic by promoting a positive learning environment.

Cultural Sensitivity

• Embraces and displays sensitivity relative to the cultural and socioeconomic characteristics of the agency’s service population. 

Mission and Core Values

• Completes work assignments/expectations within the agency’s mission of “Helping Families Thrive” and embodies the agency’s core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative.