What are the responsibilities and job description for the National Accounts General Manager position at Famous Supply?
If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for positive, growth-oriented, high-performers, not someone who’s just interested in another “job” where time is traded for pay.
National Accounts General Manager
Company: Famous Enterprises
Location: Akron, OH (with national travel as needed)
Reports To: Executive Leadership
Direct Reports: National Accounts Support Staff (including Sales Support, Regional Operations Managers, Inside Sales Quotation Specialists, and Administrative Support)
Position Summary:
Famous Enterprises is seeking a dynamic and strategic National Accounts General Manager to lead our national accounts division within the HVAC and plumbing distribution industry. This role will be responsible for driving growth, managing key customer relationships, and leading a high-performing support team to deliver exceptional service and operational excellence across our national footprint.
Key Responsibilities:
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
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National Accounts General Manager
Company: Famous Enterprises
Location: Akron, OH (with national travel as needed)
Reports To: Executive Leadership
Direct Reports: National Accounts Support Staff (including Sales Support, Regional Operations Managers, Inside Sales Quotation Specialists, and Administrative Support)
Position Summary:
Famous Enterprises is seeking a dynamic and strategic National Accounts General Manager to lead our national accounts division within the HVAC and plumbing distribution industry. This role will be responsible for driving growth, managing key customer relationships, and leading a high-performing support team to deliver exceptional service and operational excellence across our national footprint.
Key Responsibilities:
- Strategic Leadership: Develop and execute a national account strategy that aligns with Famous Enterprises’ growth objectives and customer service standards
- Customer Engagement: Serve as the executive point of contact for national accounts, ensuring long-term satisfaction, retention, and expansion
- Team Management: Lead and develop a team of National Accounts Support Representatives, Customer Service Managers, and Inside Sales/Quotations staff. Foster a culture of accountability, collaboration, and continuous improvement
- Operational Oversight: Ensure seamless coordination between sales, logistics, and customer service teams to meet service-level agreements and delivery expectations
- Sales Enablement: Collaborate with outside sales and vendor partners to support quoting, pricing, and bid strategies for commercial plumbing and HVAC projects
- Performance Monitoring: Track KPIs, customer feedback, and team performance to identify trends, resolve issues, and implement improvements
- Compliance & Confidentiality: Uphold all contractual and confidentiality obligations as outlined in Famous Enterprises’ national accounts agreements and NDAs
- Bachelor’s degree in Business, Supply Chain, or related experience
- 8 years of experience in national account management or sales leadership within the HVAC/plumbing distribution industry preferred
- Proven ability to lead cross-functional teams and manage complex customer relationships
- Strong analytical, negotiation, and communication skills
- Proficiency in Microsoft Office and CRM platforms
- Familiarity with Famous Supplies’ product lines, distribution model, and customer base
- Experience managing support teams across multiple locations
- Ability to travel nationally up to 60%
- Health, Vision, and Dental Insurance
- Paid Time Off (Vacation and Holidays)
- Paid Maternity and Paternity Leave
- 401K Employer Match
- Bonus Opportunity
- Strong Culture through our 40 Fundamentals
- Family Atmosphere
- Fitness Reimbursement Program
- Associate Referral Bonus Program
- Learning and Development Opportunities
- Leadership Development Program
- Career Growth Opportunities
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
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