What are the responsibilities and job description for the Program Manager position at Federated Service Solutions?
About Federated Service Solutions:
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.
About the role
FSS is looking for someone who can manage multiple projects at one time. Someone who has low-voltage project experience and will excel in the areas of budgetary and project management, negotiation, and process improvement. You will be managing project execution, customer satisfaction, and communication between the customer, Technicians, and internal team members. A typical Program Manager at FSS never feels comfortable being bored, you will be juggling calls from customers, vendors, and associates to ensure successful delivery at all times. This position can be Hybrid in Plymouth, Michigan or Remote.
What you'll be doing
- Building and executing the project plan with full budgetary management and responsibility
- Managing and executing overall project and maintaining SLA’s
- Dealing directly with customers focusing on building strong customer satisfaction
- Running the day-to-day tasks of projects, including maintaining equipment, materials, and DP’s on site
- Driving project execution and leaving the customers satisfied with a job well done
- Maintaining project margin, making sure it is on or above its estimated margin
- Working closely with the Technicians building strong communication as well as ensuring their invoices and deliverables are approved
- Participating in weekly Level 10 meetings to review metrics, quarterly goals, and open issues
Qualifications:
-
Education:
- Bachelor’s degree in business administration, or a related field preferred.
-
Experience:
- Minimum of 1 year of experience in scheduling and routing field technicians or a similar role.
- Minimum of 3 years of experience in a leadership role, managing teams and collaborating with cross-functional departments.
- Project Management background preferred.
-
Skills:
- Strong organizational skills.
- Excellent strategic thinking and problem-solving abilities.
- Proficiency in digital marketing channels, tools, and analytics platforms.
- Exceptional verbal and written communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
-
Personal Attributes:
- Results-oriented with a strong drive for success.
- Innovative mindset with a willingness to experiment and take calculated risks.
- Strong leadership qualities with the ability to inspire and motivate a team.
- High level of integrity and professionalism.
Benefits:
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- Company paid Life and Disability insurance.
- Company Paid Employee Assistance Program
- Voluntary Life, Disability, Hospital Indemnity and Legal insurances available.
- Retirement savings plan with company match.
- Profit Sharing.
- Paid Time Off
- Employee Discount Program
- Professional development opportunities.
Program Manager
VERITA TELECOMMUNICATIONS -
Plymouth, MI
