What are the responsibilities and job description for the Showroom Customer Service Representative position at Ferguson Enterprises, LLC?
Job Description:
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.
Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!
Schedule: Monday-Friday 8:30am-5pm and one Saturday per month 10am-2pm
This is a commission eligible role. The estimated total compensation range is $45k - $54k annually.
Responsibilities:
- Assist customers on the showroom floor
- Strive to increase knowledge of entire product offering
- Support efforts of Outside Sales Associates
- Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
- Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
- Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
Requirements:
- 1-3 years of prior customer service experience required
- Previous retail customer service experience preferred
- Knowledge of plumbing fixtures, lighting, and appliances preferred
- Results oriented, able to meet goals, build relationships, and enjoy a team environment
- Excellent communication for phone/in-person sales, time management and organizational skills
- Ambition to succeed and self-motivated
- General digital literacy
- Ability to multi-task
- Passion for customer service
- Ability to learn quickly
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information
Salary : $45,000 - $54,000
