What are the responsibilities and job description for the Customer service representative position at Waste Connections?
Harvey Waste & Recycling, A Waste Connections Company is looking for a Seasonal Customer Service Representative to join our team for the summer season in Dartmouth , MA.
JOB RESPONSIBILITIES :
- Serve as point of contact for all internal and external customers (new and existing)
- Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
- Analyze account activity and suggest opportunities for service improvements to the customer.
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Liaise with internal teams to determine service requirements, resolve problems or complaints.
- Coordinate drivers according to customer requests
JOB REQUIREMENTS :
- 1 year of customer service / office admin experience
- Excellent time management and prioritization skills
- Strong written and oral communication skills
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Last updated : 2024-06-02
Customer Service Representative
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