Help Desk Support Technician

We are seeking an Advanced Contributor - Information Technology Support Technician for our client in the non-profit sector. This role involves providing technical support across departments, maintaining and troubleshooting computer systems, network hardware, and software. The technician ensures operational efficiency through proactive problem-solving, system analysis, and collaboration with the IT team.

Responsibilities

• Install, test, and maintain personal computing, network hardware, and software systems.
• Perform diagnostic tests and hardware repairs.
• Evaluate and resolve technical issues both onsite and remotely.
• Maintain parts inventory and produce support documentation.
• Analyze and recommend system changes to improve workflows.
• Troubleshoot network performance and assist system administrators.
• Complete projects with minimal supervision.
  
  

Qualifications

Education: Associate degree or equivalent experience.

Experience: 2-5 years in IT support/Help Desk roles.

Skills

• Strong technical knowledge of computing equipment, software, and networking.
• Experience with TCP/IP, DNS, Active Directory.
• Independent, self-motivated, and capable of managing tasks efficiently
  
  

Skills: it support,tcp,technical knowledge of computing equipment,tcp/ip,networking,dns,active directory,network hardware,ip,information technology,software