What are the responsibilities and job description for the Customer Success Associate position at Finario?
Finario is the first SaaS solution purpose-built for Capex. We are a rapidly growing company in a high-trajectory category helping the world’s leading enterprises ensure capital reporting accuracy, generate valuable project & portfolio insights and accelerate decision making.
The Finario customer success team drives awareness, implementation and adoption of the Finario solution while working alongside our product, sales and engineering teams. Customer Success Representatives support users of the Finario application by responding to support queries, consulting on capital investment best practices and how to best leverage the Finario platform to improve the management of Capex and drive improved business results.
Responsibilities:
- Provide high-quality support - in a friendly and timely manner to help end-users with questions and resolve problems
- Serve as a solution expert - Educate users on our software platform
- Optimize customer application usage - Drive user adoption and effective use of the Finario platform in order to optimize Capex management and drive better business results for customers
Required Qualifications:
- Bachelor's degree
- 2 to 5 years full-time work experience after college
- Proven track record of establishing yourself as a trusted advisor to customers
- Excellent communication skills, both verbal and written
- Self-starter who is able to own the ongoing success of both large and small customers
- Detail-oriented with solid follow-through
- Natural sense of curiosity and a desire to help people
Desired Skills & Experience:
- Previous SaaS and/or Consulting experience
- Previous experience in a Customer Support capacity
- Previous experience developing training materials and delivering training
- Exposure to deadline driven environments utilizing different project management tools
- Enthusiasm for using and explaining the benefits of cloud technologies
- Understanding of financial (budgeting, planning) and investment concepts such as ROI and NPV in a Capital Intensive industry
- Sense of humor
Compensation:
- Salary, Healthcare, 401(k)