Bilingual Food Market Associate

Position Title: Food Market Associate

Department: Food Systems

Reports To: Food Market Supervisor

Start Date: ASAP

Employment Class: Full-time

Pay Status: Non-exempt

Hours Per Week: 40

Location: Summit County, CO (in person, Monday through Thursday schedule) – This is not a remote position

Hiring Pay Range: $23.00-$23.46/hr

Full Pay Range: $23.00-$27.60/hr

Age Requirement for this Role: 25 years of age or older (for agency vehicle insurance eligibility)

Job Summary:

The Food Market Associate is responsible for participating in day-to-day operations at FIRC’s Food Markets. This position requires: mastering food market software along with Microsoft Office software; lifting up to approximately 50 pounds; being 25 years of age or older, a driver’s license, and the ability to drive a FIRC van between locations in Summit County; weighing and handling food donations and inventory; communicating with the public and volunteers; and abiding by and enforcing appropriate safety protocols.

Our Benefits:

• Over five weeks of paid time off (PTO) per year, and additional paid personal time off as well as paid holidays.

• Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)

• Flexible Spending Account (FSA) for health and dependent care expenses.

• Health Savings Account (HSA)

• Life Insurance and AD&D, covered by employer

• Employee Assistance Program (EAP)

• Short- and Long-Term Disability (STD, LTD)

• Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)

• 403(b) Retirement plan

• Monday through Thursday work week (with some exceptions, depending on the time of the year)

• Paid training and professional development opportunities

• Discounted ski passes and access to shared ski medallion

• Local recreation discounts and perks

The person we are looking for will be:

• Flexible: able to switch priorities and tasks based on frequently changing community and agency needs

• A team player, detail oriented, and an effective communicator

• Have strong computer and technology skills, with the ability to quickly learn new software and tools

• Eager to work in a fast-paced and movement-oriented environment

Primary Responsibilities:

• Have a positive attitude, provide excellent customer service, and engage as an agency-wide team member.

• Perform all Food Market operations that include, but are not limited to: unloading and receiving food deliveries; weighing and tracking donations; assisting with compost handling, recycling runs and trash pick-ups; inventorying items into the software system; drive the agency vehicle moving food between locations; preparing food boxes for shoppers; checking in shoppers electronically; providing resources and make referrals to clients; picking up food donations as needed; organizing and cleaning Food Market refrigerators and food storage spaces.

• Engage and welcome all volunteers, clients and community members warmly and kindly, treating everyone with respect and dignity

• Take initiative to educate, guide, and support volunteers, recognizing the vital role they play in the success of the Food Market team.

• Work in person at the FIRC Food Market during pre and post shifts and during Food Market open hours

• Enforce Food Market operational rules including cleanliness, safety, and organizational protocols

• Utilize technology and ensure timely and accurate data collection from Food Market shoppers

• Stay up to date with FIRC emails and communications including maintaining an updated Outlook calendar, Teams messages and Dialpad number

• Greet clients, customers, and volunteers, answer questions, establish rapport, and educate shoppers on available resources within and outside of FIRC (such as SNAP, WIC, and other community opportunities)

• Train and interact with volunteers including educating them on FIRC’s other programs and projects

Responsibilities include but are not limited to:

• Communicate Food Market needs and improvement ideas to leadership staff

• During down time, find projects and jobs to complete, delegate to volunteers and ask what needs to be done

• Participate in weekly team meetings and routine one on one check ins with Food Systems supervisory staff

• Participate and attend both in person and online agency-wide, all-staff meetings and trainings

• Availability and willingness to work late, nights and occasionally on weekends as deemed necessary by leadership

• Engage with the Food Equity Coalition, as needed, and implement recommendations

• Always maintain HIPAA confidentiality

• All other duties as assigned, job responsibilities may change

General requirements of the position:

• Be 25 years of age or older (for agency vehicle insurance eligibility)

• Possess and maintain a valid driver’s license, with a clean driving record, and reliable year-round transportation along with state-mandated auto insurance.

• High School Diploma or GED required

• Direct customer service experience required

• Effectively demonstrate proficient communication skills, required in English and Spanish

• Experience working with diverse cultures, communities and people of all backgrounds preferred

• Candidates will be subject to a reference check pre-offer, a criminal background check and MVR check, post-offer.

Physical requirements of the position:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms

• Hand-eye coordination is necessary to operate computers and various pieces of equipment

• The employee is frequently required to operate their personal motor vehicle for work assignments

• The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist

• The employee must frequently lift and/or move up to 40 pounds

Our work environment:

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to work in an in-person, client-facing grocery setting. The noise level in the work environment is usually moderate but varies due to activities and staffing on site.

About us:

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence.