Fire Protection Dispatcher

· Scheduling all inspections and repairs using Service Software.

· Maintain 2 weeks of full day scheduled work for all assigned technicians and apprentices

· Ensure technicians have all necessary supplies, tools, and equipment required for each job

· Attach previous notes to new jobs created so the technician can see what was done

· Working with customers’ requests to schedule our services.

· Take inbound repairs requests, enter orders in computer, and dispatch as necessary.

· Interacting with vendors, subcontractors, and internal customers.

· Receive in shop and tag all material ordered to specific jobs as “received” in ServiceTrade

· Must be able to multi-task & prioritize many things at once.

· Excellent verbal communication skills required to work with customers, technicians, sales personnel, and managers.

· Work independently, as well as, with other team members.

· Take ownership of repair schedules/issues, escalating issues to supervisors as needed.

· Reassign work as needed, making judgments based on current workloads and priorities.

· Communicate schedule with customers and offer support over the phone.

· Communicate directly with repairmen and help assist with any issues as they arise by responding within 20 minutes.

· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

· Review and complete jobs on a daily basis within

· Backup to other department dispatchers, as necessary.

· Know and use formal and informal channels to achieve faster work results for the team.

· Maintain clear and accurate records of previous, current, and future inspections/repairs.

· Physical requirements: ability to sit or stand for several hours at a time; and lift or move up to 20-pounds.

· Must be committed to creating value in the service department.

· Answer service phone line and direct customer calls.

· Other duties as assigned from the Manager.

· Must be consistent and dependable with attendance, must have strong organizational skills, and must have a positive attitude.

· Ensure repairmen have as much work as possible in the town/area they are working in to get as much done in a day as possible, with a focus on priority repairs.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $25 - $30