Assistant Manager

Firo Fire Kissed Pizza – Shift Leader Position Description

CLOSED ON SUNDAYS!!!

Firo Fire Kissed Pizza is seeking customer service and results oriented leaders for our community oriented fast-casual restaurant. The Firo concept offers signature or build-your-own pizza and salads from freshly prepared products along with our crowd-pleasing fresh gelato. Our relaxed Tuscan ambiance is warm and welcoming – and we welcome you to bring your Leadership skills to Firo Fire Kissed Pizza!

Shift Leader Position Summary:

Our Shift Leaders are responsible for enthusiastically leading and motivating the restaurant team to achieve the highest levels of customer service and satisfaction. They ensure that each visit by a guest results in friendly and personalized service with great food that is promptly delivered in a clean and inviting environment. The Shift Leaders also have a part in managing key aspects of the daily operations of a restaurant to maximize sales, profits and to create a positive customer experience.

Responsibilities:

· Creates an in-store service environment that exceeds guest expectations regarding friendly, quick and accurate service.

· Helps management to build the team’s understanding and commitment to guest service standards.

· Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.

· Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.

· Provides guest satisfaction by assisting and resolving all complaints in person or by phone.

· Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.

· Supports the management team in Instructing, training, coaching and developing the restaurant team to create an environment where enthusiastic people are recognized and rewarded for achieving organizational and personal goals

· Works to maximize sales and profits within the restaurant

· Responsible for all cash controls and enforcement of Company policies

· If required, is responsible for ordering, accounting and maintenance of all food and paper inventories

· Assures that all safety and security procedures are followed within the restaurant

Qualifications:

· Must by 18 years old

· Must have a high school diploma or equivalent (GED)

· 1-2 years supervisory or management experience in a restaurant environment

· Understands and is committed to ensuring great customer service execution

· Ability to train, guide and lead a Team

· Ability to work with a high degree of independence and discretion

· Ability to work flexible hours

· Good problem-solving techniques

· Good writing, verbal, math and interpersonal skills

· Good organization and time management skills

· Valid driver’s license with reliable transportation

· Must be eligible to work in the United States

· Must pass a drug screening

Benefits:

We offer a competitive wage along with paid vacation, career advancement opportunities and more!

Join Firo Fire Kissed Pizza in a Management Position – Apply Today!

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $12 - $15