Digital Banking Specialist

Job Summary & Key Accountabilities

First Bankers Trust Company is offering a fast-paced job opportunity for interested candidates! Apply today to secure a fulfilling career along with these additional perks: 

• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to help others and make a difference in the community
• Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
• Competitive full benefits package including HSA with investment options, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Volunteering time off of 12 hours per year
• Hybrid/remote work schedule in alignment with our e-commuting policy for specific positions
• Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums

The Digital Banking Specialist is a vital player in the bank's digital transformation, serving as a key resource in delivering exceptional support for digital banking services, with a specialized focus on Treasury Management solutions. This dynamic role is integral to onboarding high-value clients, resolving complex service issues, and fostering strong, strategic relationships with existing customers. Collaborating closely with Treasury Management Bankers, Commercial Bankers, and cross-functional teams, the Digital Banking Specialist ensures seamless service delivery, while playing a crucial role in driving innovation, customer retention, and the overall growth of the digital banking department.

• Supports the onboarding process of new Treasury Management customers working closely with Treasury Management Bankers and Commercial Bankers, including preparing onboarding and origination agreements. 
• Provides operational support and troubleshooting of treasury services such as Cash Management, ACH and Wire origination, Remote Deposit Capture, Positive Pay. 
• Processes maintenance requests for existing Treasury Management customers including gathering documentation and processing system changes. 
• Completes administrative duties that support the Digital Banking department such as transaction reviews, approvals, and report review. 
• Delivers high-quality customer support of digital products and services through multiple platforms such as telephone, e-mail, text messaging and secure messaging.
• Retains and expands existing business digital banking relationships; calling on existing customers to discuss and address customer needs and problems and seeking to offer business solutions and building relationship with prospective customers.
• Participate in digital banking demonstrations to prospective customers in partnership with Treasury Management and Commercial Bankers. 
• Collaborate with bank customers in fraudulent situations, by identifying fraudulent transactions and/or recognizing fraudulent scenarios, reporting the situation timely and supporting the customer through the process.      
• Maintains knowledge of online banking products and related services.
• Researches latest trends in technology and makes recommendations that align with the banks strategic plan.
• Independently troubleshoots and resolves system issues impacting customers.
• Participates on or leads project teams or department-specific initiatives
• Performs other duties and projects as requested, both functionally and cross-functionally.

Key Competency Requirements

• Bachelor’s Degree in Business, Information Management/Technology or related field or equivalent experience
• 1-3 years of related experience/exposure within the banking industry preferred but not required
• Demonstrated ability to execute day to day work independently while performing key accountabilities under general supervision
• Demonstrates superior customer service skills (customer-oriented) and motivated to build new relationships
• Demonstrated ability to multi-task projects and daily job duties
• Demonstrated ability to address basic to moderately complex job related/technical issues and problems with guidance, and refers more complex issues to higher-level staff
• Demonstrated strong written and verbal communication skills
• Demonstrated strong team collaboration/team work skills, with ability to work in cross functional teams and build/maintain positive working relationships
• Demonstrated ability to interact efficiently with Technology and utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies
• Demonstrated strong troubleshooting and problems solving skills

Our values reflect our culture:  Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career.  If that sounds like a good deal to you, apply for a position today.

Work Environment

This position typically works in a professional office setting. The position requires the ability to sit for extended periods, use computer equipment, and communicate effectively with colleagues and clients.

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.