Digital & Payment Specialist - Quincy

Description

The Digital & Payment Specialist provides operational support for HOMEBANK’s various products and services. This position is involved in the daily processes by which payments and transactions flow through the bank’s core system, federal reserve, and digital banking system. The Digital & Payment Specialist provides support to both internal and external customers, owning issues to resolution. This position partners with internal teams to identify areas for improvement, automation, and scale.  This position is based in Quincy but may require some travel to Palmyra.

Duties & Qualifications

Duties & Responsibilities:

• Respond and own resolution to both internal and external inquiries submitted via shared email, phone or in person
• Troubleshoot complex issues involving payment, transactions, and data flow
• Assist in ensuring both Back Office and Digital daily tasks (checklists) are completed
• Identify functionality gaps and develop opportunities for improvement that supports growth and scale of products and services
• Assist with developing new operational processes and procedures to support the company’s products and services
• Facilitate communication between internal teams, customers and third parties
• Perform other related duties required or assigned

Requirements:                

• Bachelors Degree or related experience
• Strong communications (written and verbal), customer skills and interpersonal skills
• Strong computer skills
• Be able to operate email

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend
• Ability to communicate in writing and verbally
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting or moving is required up to 25 pounds
• Regular, predictable attendance is required

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• • Moderate noise (i.e. business office with computers, phone and printers, light traffic).
  • Ability to work in a confined area in some situations.
  • Ability to sit at a computer terminal for an extended period of time.
  • Standard office lighting.