Westside Teller

The Teller position provides prompt, efficient, and friendly service to ensure the Best Possible Banking Experience for all customers. Acknowledges customer’s needs with suggestions and referrals of appropriate bank products and services. Follows the established bank policies and procedures for this position.

DUTIES AND RESPONSIBILITIES

Primary

• Support the bank’s Mission Statement.
• Comply with the Bank Secrecy Act.
• Greet all customers with a smile and provide prompt and friendly service with each encounter.
• Accept and processes checking and savings deposits, including night deposits; inspects deposit tickets and deposited items for completeness and accuracy; validates customer receipts.
• Place holds on accounts to identify uncollected funds according to Reg. CC guidelines.
• Cash checks and process savings withdrawals within prescribed limits; codes onus cashed checks as a “first pay” transaction. Redeem savings bonds.
• Process collection items and credit card cash advances.
• Sell cashier’s checks, money orders, gift and travel cards, postage stamps, zipper bags.
• Accept and processes all types of payments, including loan, loan payoffs, safe deposit, and Pocket Money payments.
• Prepare daily totals and corresponding tickets for batch transactions (ATM balancing, cash advance settlement, coin machine balancing, etc.).
• Assemble and prepare all documents to be scanned for branch capture. Scan all proof work and submit, by batch, to IT for balancing. Research inquiries from IT regarding submitted batches.
• Monitor and maintain an adequate supply of currency and coin; balance cash drawer daily at the end of shift. Buy or sell coin and currency to or from the vault (or lead teller) to maintain a minimum, but adequate, drawer supply.
• Maintain an adequate supply of deposit slips, withdrawal slips, receipts, etc., in the window.
• Respond to customer inquiries regarding necessary account information (e.g., account balance, check clearance, loan payoff, etc.). Provide statement print outs as requested.
• Prepare wire transfer requests, stop payments, take check re-order information, a complete change of address form, assist with safe deposit access, and assist customers with deposit and withdrawal slips.
• Participate in monthly cross-sell referral and note card program as well as additional incentive programs.
• Ensure individual sales goals are met.

Secondary

• Part of Saturday rotation.
• Attend seminars as requested.
• Miscellaneous duties and projects as assigned.
• May be called upon from time to time to participate with community organizations and in community projects.

CRITICAL SUCCESS FACTORS
Successful operations of the bank.
This position is responsible for providing superior customer service along with the management of assigned cash drawer, accuracy and processing of transactions received, and for achieving individual referral and business development production goals.

EDUCATION, EXPERIENCE AND KNOWLEDGE

This knowledge level is generally acquired by completing a high school diploma or equivalent, and six months of cash handling experience in a retail environment, and completion of an in-house Teller Training Course.

INTERPERSONAL RELATIONS

INTERNAL: Primarily within own department; extensive contact and communications with Sales & Services, Central Operations, IT, and Central Credit, working as a team to provide superior customer service.
EXTERNAL: Daily contact with customers to provide superior customer service and business development; limited contact with other financial institutions to call on check clearance.

MACHINE/OTHER SKILLS

• Basic math skills (addition, subtraction, multiplication, division).
• Ability to operate a computer and to understand and operate retail computer systems and applications.
• Ability to operate, 10-key calculator, coin machine, scanner, and other equipment related to the department.
• Ability to understand and apply all teller services, policies, and procedures, including Bank Secrecy Act and audit requirements.
• Ability to understand and explain all retail products and services to sell bank products and services and respond to customer inquiries.
• Intermediate oral and interpersonal skills with the ability to recognize and respond to sales opportunities.