Customer Service Representative (Teller)

Applicant MUST complete application and provide availability for each Monday - Saturday workday.

MUST be available rotating Saturdays 8:45 am - Noon

First Texoma National Bank has been in business for over a century, serving generations on both sides of the Red River. Were proud of our history, our reputation and the people who have been part of our family. If you are looking for the opportunity to join our team, apply today.

First Texoma National Bank strives to be the best place our employees ever work, the best bank our customers ever do business with, and the best investment our shareholders ever make. If you are looking for a chance to put your education and experience to work, apply today. We are waiting to make you part of our team.

Understands that first impressions are significant in our relationships with our clients and that good grooming and appropriate dress are important.

Key Duties & Responsibilities

• Greets customers and facilitates a welcoming and customer-focused environment utilizing integrity customer service principles.
• Processes customer transaction efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to internal policies and procedures.
• Generates new business and expands relationships with current customers by cross-selling bank products and services.
• Responds to customers request and concerns by researching and identifying positive solutions by completing the following forms: Debit Card Maintenance, Address change, holds, and stop pays.
• Basic knowledge of scanning and processing daily work.
• Prepares Currency Transaction Reports and other reports required by law or regulation and ensures compliance with all regulatory requirements, bank policy and procedures.
• Maintains and ensures adherence to safety and security issues, policies and procedures.
• Works in a rotating schedule on Saturdays as assigned.
• Speaks clearly with a cheerful voice to assist and receive customer service telephone calls.
• Cash drawer security procedures should be followed at all times; this includes bait money, no visitors in cash area, and cash drawer locked when away.
• Maintains the highest level of confidentiality with all information obtained; this includes documents with customer identifying information out of sight when away from your work area
• Perform as a team member in allocating and coordinating the work flow
• Ability to work in a fast-paced environment & under pressure as needed
• The ability to make sound decisions. This may include on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Banks exposure to loss or fraud and the ability to think through and rationalize decisions.
• Take required compliance test and pass as required. Maintain adequate knowledge of all applicable laws, regulations and bank policies in order to insure compliance.
• Assist customers with Cashiers Checks and Cash Advances.
• Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Channel customer complaints and challenges to the right quarters for effective resolution.
• Other duties as assigned.

The primary goal of a Customer Service Representative (CSR)/ Teller is to provide friendly, professional, and accurate service to our customers while providing the highest level of service and identifying bank products and services that may be beneficial. CSRs should respect their supervisors experience and exhibit an attitude of teamwork and strive to maintain a positive workplace. CSRs help build and maintain solid customer relationships. First Texoma National Bank is an equal opportunity employer.

We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Desired Education, Training, and/or Experience
High school diploma or equivalent required.
Previous job experience with cash handling.
Previous job experience with face-to-face customer service.
Previous job experience with phone customer service.

Technical Skills Needed
Knowledge and experience with operating a computer, calculator, and other general office equipment.
Excellent social and communication skills.
o Use professional and clear verbal communication skills.
o High quality writing skills, using accurate word usage, grammar, spelling, and punctuation in all written correspondence.
o Ability to add, subtract, multiply, and divide, using whole numbers, and decimals. Ability to compute rate, ratio, and percent.
o Use professional phone etiquette, including tone and volume of voice.

Mental Effort Needed
Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from his/her supervisor.
Ability to maintain confidentiality.
Ability to get along well with coworkers and to work as part of First Texoma National Banks team, working towards the Banks goals set forth by the Board of Directors.

Physical Effort Needed
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular, timely attendance during assigned work hours.
Normal physical strength to handle routine office materials and tools.
Normal dexterity of hands and fingers.
Occasional lifting and transporting up to 25 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.