Branch Operations Manager

Job Description

Manage the service, sales, and operations to achieve the strategic goals and growth of the branch in coordination with the Branch Manager.

$500 Signing Bonus Offered

Leadership

Required Experience:

• Manage the customer service and experience of the banking office. Sets the tone and expectations of delivering exceptional service to clients through example, and coaches branch personnel accordingly.
• Direct all operational aspects of the branch according to established policies and procedures and ensures the branch is compliant and prepared to pass regularly performed audits.
• Assist Branch Manager in interviewing and hiring branch personnel and assists in performance evaluations, advancements, and terminations of branch employees.
  
  

Branch Operations

• Ensure the branch is in compliance with all bank policies, procedures, and safety standards.
• Train and educate branch employees on job functions, policies, procedures, operations, etc.
• Perform teller and banker duties as needed to include, but not limited to processing transactions, opening accounts, processing and closing loans, etc.
• Use discretion to provide approvals and overrides within established authority.
  
  

Customer Service

• Resolve and responds to complex client service issues, complaints, and escalated questions.
• Establish, expand, and maintain strong customer relationships by providing exceptional personalized customer service focused on the needs of each customer.
• Perform outbound customer service, sales, and follow-up calls by phone and/or email.
• Proactively engage with customers in person, by phone, and through email.
• Maintain a friendly and respective demeanor by greeting customers and providing service with a smile.
  
  

Other Duties

• May support the Branch Manager in community development and provides service and support to local charities, chambers, and business partners.
• Partner and engage with internal business partners.
• Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.
• Become a Notary Public.
  
  

Benefits

We offer a competitive total rewards package including comprehensive benefits, performance-based incentive compensation, a 401(k)-retirement savings plan with employer match, an employee assistance program, company-paid life and disability insurance, tuition reimbursement, paid time off, paid volunteer days, and paid holidays.

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Keyword: bank experience, cash handling, customer service