Client Services Coordinator

Job Overview:

The Client Services Coordinator position focuses on four main responsibilities with the following priority: 1) lead the process of onboarding all new developer business into the FirstService within the West Region 2) responsible for the offboarding of communities within the West Region 2) ensuring overall compliance with populating internal software (Connect) for both new clientele, 3) responding to new client inquiries during the first 30-60 days of transition, and 4) provide administrative assistance to Client Service Team as requested.

Compensation: $22-24/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

CLIENT ONBOARDING

• Retain expert knowledge of FirstService Residential's internal software systems (e.g.New Business Workflow; Connect, Jenark, Smartwebs, FirstSource).
• Become proficient in understanding of the nuisances, state laws within each state (CA, AZ, NV)
• Act as liaison for new development communities launched into FirstService and all communities exiting FirstService
• Takes the lead position on working with outside resources through the transition process
• Ability to communicate with developers, boards and incoming clients – meeting their needs and expectations
• Demonstrates an ability to determine what information would be of benefit to a client and is able to prepare accurate comprehensive responses and/or recommendations
• Become proficient in Developer Services role, including but not limited to understanding subsidy agreements, DRE budgets and phasing schedules, and Governing documents
• Manage the upload of information (Info Center Questions) and documents into Connect and other internal software systems for newly launched communities.
• Manage all deadlines and updates into Connect
• Determine, in partnership with department leader and management team, any elements that are unique to the new client that needs to be populated within Connect
• Set up the Connect website for new developments
• Be the point of contact for the initial 30-60 days for new client inquiries that surround the transitions into FirstService Residential. Communicate with department leader's and Community Managers as necessary regarding inquiries, trends, and potential issues.
• Follow up with inquiring client to ensure resolution and customer satisfaction.
• Ability to prepare Launch agendas and lead meetings with internal FirstService team
• Stay abreast of current industry trends and laws
• Other duties as may be required

Skills & Qualifications

• Must work effectively with co-workers, customers, and others by sharing ideas in aconstructive and positive manner; listening to and objectively considering ideas and suggestions from others.
• Must keep commitments; keeping others informed of work progress, timetables, and issues as they arise that might compromise a deadline or other prior commitment.
• Demonstrate effective communication skills consisting of oral, written and listening skills.
• Exhibit collaborative decision-making and problem-solving skills by addressing problemsand issues constructively to find mutually acceptable and practical business solutions.
• Address others by name, title or other respectful identifier, and respect the diversity of our workforce in actions, words and deeds.
• Ability to draft correspondence and reports along with responding to inquiries and clientconcerns effectively and independently.
• Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks for newly transitioned clients
• Must be able to work independently and in a team environment.
• Intermediate knowledge of Microsoft Applications, especially Word, Outlook, Teams, and Excel.
• Knowledge of Photoshop and InDesign preferred but not required
• Ability to work under tight deadlines and consistently meet deadlines.

Education & Experience:

• HOA community management experience preferred but not required
• Proficient in English.
• Good general math skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• Ability to make decisions and solve problems creatively.
• Valid California driver's license and State mandated vehicle insurance.
• Must have reliable transportation and be able to drive to new client locations (or that of their prior management company) as required.

Physical Requirements / Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients. Bullet point any specific physical demands such as lifting requirements, standing or sitting, use of keyboard, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment:

• General office equipotent
• Must have reliable transportation and be able to drive to new client locations (or that of their prior management company) as required.

Travel:

• May include travel to regional offices or properties for Welcome Events or tasks related to onboarding new clients.
• In addition, may have to retrieve association records from onsite or other management offices.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.