What are the responsibilities and job description for the Banquet Server position at Fitler Club?
Our Company:
Fitler Club is a members-only lifestyle club for the leaders and influencers shaping the future of Philadelphia. Fitler Club houses a robust list of luxury amenities including dining, social spaces, hotel rooms, 25,000 sq. ft gym, lap pool, spa, co-working, and event spaces.
Overview:
The Banquet Server will interact one on one with members and guests at catered events. They will take guest orders, prepare drink orders utilizing club service standards, anticipate guest needs, and ensure satisfaction. Event execution will also include set up of the service areas, movement of catering equipment within the event venue, and side work including clean up duties.
Responsibilities:
- Service at Fitler Club requires elevated serving knowledge and skill, consistently following sequence of service utilizing proper procedures and standards
- Provide members and guests at catered events exceptional service throughout all phases of their experience at the Club while commanding full menu knowledge and preparation methods
- Exhibit proper knowledge and service delivery of both non-alcoholic and alcoholic beverages, and any menu items offered
- Maintain all equipment, tools, and supplies while following all procedures and policies set forth by the Club and local health department
- Work as a team and effectively communicate with management, banquet servers, and service staff in order to fulfill and address any issues or needs requested by guests and/or other team members
- Show enthusiasm, a positive attitude and respectful to all team members
- Maintain confidentiality of all members and Club information
- Follows grooming and uniform standards established for this role
- Working as a team, effectively communicating with management and co-workers
- Ensure that member and associates areas are maintained in a safe and secure environment
- Always being positive, showing enthusiasm, being humble, being thankful, and being respectful to all team members
- Performs all other duties as directed by immediate supervisors
Qualifications
- Minimum of Two (2) years experience in banquets and catering at a catering venue, hotel, or club environment
- Extensive knowledge of Food, Spirits, Wine, Beer
- Must possess a positive attitude, attention to detail, and ability to work under pressure
- Must be able to bend, stoop, squat and stretch to fulfill tasks and physically able to lift and carry heavy furniture and equipment as well as delicate china and glassware.
- Excellent customer service skills
- Punctuality and regular and reliable attendance
- Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (Safe Harbor 401k, Traditional & Roth Options)
- Life & AD&D Insurance
- Paid Time Off (Vacation, Sick & Holidays)
- Paid Short Term Disability
- Family Leave (Paid Maternity & Paternity)
- Professional Training & Development
- Complimentary Meals & Snacks in our Employee Cafeteria
- Wellness Programs & Resources
Job Types: Full-time, Part-time
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person