Shelter Coordinator

Hiring full-time and part-time for all available shifts: morning, evening and overnight. Get a head start in social work by exercising care for others in the workplace and helping FSS end homelessness.

Posted 8 September 2024

The Shelter Coordinator at Flagstaff Shelter Services is responsible for meeting the basic needs of the clients we serve while promoting a low barrier, housing-first and trauma-informed approach. Coordinators will be responsible for upholding policy and procedures equally across all shelter participants while maintaining the shelter’s safety. Shelter Coordinators are the primary care providers for our clients. Coordinators will report directly to the Shelter Manager which they are assigned and will communicate all discrepancies immediately to the Shelter Manager(s) and the Lead Coordinator(s).

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Team Objectives

Teamwork

Flagstaff Shelter Services employees should foster a positive environment for other staff members and clients. Decisions should be made collaboratively, and should always consider the diverse and unique perspectives of each and every voice within our agency.

Care

Employees of Flagstaff Shelter Services should provide quality service and supportive interactions to all clients and peers with compassion and in a professional manner without regard to racial, ethnic, religious or other social prejudices. Our team is committed to a trauma-informed care approach in all we do. Employees are expected to embody this commitment, recognizing the signs of trauma, avoiding re-traumatization wherever possible, and promoting a culture of safety, trust, and empowerment. Training in trauma-informed care will be provided, but a foundational understanding and willingness to apply these principles is required.

Service

Flagstaff Shelter Services expects all employees to approach job-related efforts while understanding that we are an agency which serves and provides for those in need. The needs of others remains our priority every day. The mission of Flagstaff Shelter Services is to provide individuals experiencing homelessness with emergency shelter and the tools to achieve housing stability; regardless of faith, sobriety, or mental health.

Organization

Employees of Flagstaff Shelter Services should prioritize efficient workflow and upholding standards, ensuring that Standard Operating Procedures (SOP) are followed and all documentation is completed to a high standard. Employees at our agency should work to maintain a work environment that is clean, safe, tidy, confidential, and sanitary.

Impression

Working at a not-for-profit agency, employees will often interact with partnering organizations, donors, media, and more. All interaction with public observers will be professional, keeping the image of the agency and best interests of our clients in mind.

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Role Objectives

Collaboration and Teamwork

As a Shelter Coordinator at Flagstaff Shelter Services, you will actively foster a positive work environment for both staff members and clients. Your decisions should be made in collaboration with colleagues, ensuring that the diverse and unique perspectives within our agency are valued and considered in all actions.

Compassionate Care

You will provide high-quality service and supportive interactions to all clients and peers, demonstrating compassion and professionalism without regard to racial, ethnic, religious, or other social prejudices. As a Shelter Coordinator, you are expected to embody and apply trauma-informed care principles, recognizing signs of trauma, avoiding re-traumatization, and promoting a culture of safety, trust, and empowerment. Training will be provided, but a foundational understanding and commitment to these principles is required.

Client-Centered Service

Your role will involve prioritizing the needs of clients every day, understanding that Flagstaff Shelter Services is dedicated to serving those in need. You will support the mission of providing individuals experiencing homelessness with emergency shelter and the tools to achieve housing stability, regardless of their faith, sobriety, or mental health status.

Organizational Efficiency

As a Shelter Coordinator, you will prioritize efficient workflow and uphold standards by ensuring adherence to Standard Operating Procedures (SOPs) and completing all documentation to a high standard. You will contribute to maintaining a work environment that is clean, safe, tidy, confidential, and sanitary.

Professional Representation

In your interactions with partnering organizations, donors, media, and other public observers, you will maintain a professional demeanor, keeping the image of Flagstaff Shelter Services and the best interests of our clients at the forefront of your conduct. As a representative of a not-for-profit agency, your actions will reflect the agency’s values and mission.

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Responsibilities

• Practice informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and all community partners. Maintain a positive working relationship with coordinators, case managers, and on-site service providers to ensure continuity of care.
• Always maintain a high level of professionalism with everyone, including outside of work, 
• Provide quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations. 
• Complete all required documentation throughout shift in an accurate, honest, and timely manner
• Must be willing and able to access and communicate effectively with FPD, FFD, EMS, non-emergency PD, Terros, and any other emergency service in the community.
• If assigned, complete all training required in HMIS data entry and receive an HMIS license.
• Enter Data for check-in for both HMIS (if trained in HMIS) and In-house methods for tracking clients.
• If assigned, enter client data into HMIS accurately, in accordance with the HMIS Code of Ethics and FSS Data Quality & Standards Initiative, as prescribed by the Director of Programs and Programs Data Manager.
• Work closely with Lead Coordinators/Shelter Manager to help keep shelter operations effective.
• Maintain client confidentiality. Ensure that individual rights are protected, all services are confidential, and no information is shared without consent. However, FSS does cooperate with all local law enforcement agencies when formal requests for information have been provided.
• Compliance with all Standard Operating Procedures (SOP’s), Policies and Procedures manuals, and the Employee Handbook is mandatory.
• Consult with the Lead Coordinator and/or Shelter Manager as needed and as appropriate. 
• Work on weekends, additional shifts and holidays when requested.
• Ability to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds without judgement.
• The coordinator position requires general knowledge of issues and challenges specific to homelessness, substance abuse, minorities, and persons with disabilities.
• All other duties as assigned by the Shelter Manager(s) and Lead Coordinator(s) when reasonable and able.
• Work should be performed cost-effectively, remembering that FSS is a not-for-profit agency.
• Attend all required staff meetings and training courses, as required.

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Qualifications

• Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.  
• Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients.  
• Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff. 
• Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained. 
• Knowledge of operating basic computer software programs and systems. 
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Skills in active listening and critical thinking.
• Skills in sound judgement and decision making.
• Skills with strong written and verbal communication.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job. 
• Ability to multitask and perform well under pressure.
• Ability to be flexible and adaptable to the changing needs of the organization.
• High school education, GED, or the equivalent.
• Experience working in a human services field required or equivalent knowledge, skills, and abilities preferred.
• CPR/First Aide Certification preferred.
• Food Handlers Certification will be provided and required..
• Driver’s License preferred.
• Tact, discretion, and resourcefulness are always required.
• Must be able to function both independently and in a team environment.
  
  

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• Must be able to walk around the property. 
• Perform lifting (25 lbs. or more) 
• Work is performed in a shelter, office, and outdoor environment.  
• Frequent bending, reaching, squatting, and kneeling may be required while performing job functions. 
• Shifts may require long periods of standing and walking. 
• There may be exposure to cleaning agents and allergens.  
• Employees may be subject to loud/frequent noise, disruptive behavior, or human crises involving substance abuse or mental health concerns.
• All employees of Flagstaff Shelter Services are eligible for Aflac supplemental insurance policies at a discounted rate. This benefit offers additional coverage options to help protect you and your family from unforeseen expenses, ensuring peace of mind while you focus on making a positive impact in our community.

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• Flagstaff Shelter Services is committed to practicing equitable hiring standards, providing equal opportunities to all candidates. 
• We are an Equal Opportunity Employer (EOE), promising fair treatment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. 
• Our commitment to diversity is integral to creating an inclusive and safe workplace. 
• We welcome individuals of all backgrounds.
• We value diverse experiences, including lived, traditional, volunteer, educational, and workplace experiences. We encourage you to apply if you’re excited about the position and believe you could be a good fit, even if you do not meet every requirement listed.
• Accommodations are available upon request.

Salary : $18