What are the responsibilities and job description for the Help Desk Support position at FLASH Technology Group, LLC.?
Flash Technology Group LLC provides exceptional technology, training, and security services to the US Government and Intelligence Community.
We have an immediate opening for a Help Desk Specialist/ System administrators with an active TS/SCI with Polygraph Security Clearance.
-Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
-Provides user notification of receipt of Web- or email-submitted requests.
-Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
-Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the area of responsibility.
A /Net , or higher certification is required.
In addition to contract requirements, a minimum of 1 year of experience with background in Microsoft Office applications.
Experience in ticket management systems like Remedy is a plus. Unix experience is not required, but is a plus.
Some of the BENEFITS offered to Flash employees include:
401(k) with 6% company match - VESTS IMMEDIATELY
Medical, Dental, & Vision Insurance
Life and Disability Insurance
Complimentary Identity Theft Protection
Tuition/Certification Reimbursement
Paid Time Off
Referral bonuses
And more!
Job Types: Full-time, Contract
Pay: $65,000.00 - $86,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Application Question(s):
- What type of active polygraph have you passed?
License/Certification:
- IAT Level I or higher certfication (Required)
Security clearance:
- Top Secret (Required)
Work Location: In person
Salary : $65,000 - $86,000
