Service Dispatcher

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! DUTIES & RESPONSIBILITIES Receive Emergency and non-emergency phone calls and record applications information Enter data in the computer system and maintain logs and records of calls, activities, and other information Prioritize calls according to urgency and importance Understanding and providing an appropriate estimated time of arrivals Effectively determine which driver/operator and truck best fit the service requirements Monitor the route and location of drivers to coordinate and prioritize their schedule Communicate with drivers all pertinent information to complete the call Initiate activities to stay busy and productive during downtime Ability to stay calm under pressure Fast, accurate typing with experience in data entry Billing for auto clubs ( AAA/Agero/Gelco) Requirements High School Diploma or equivalent Valid Drivers License Maintain regular, consistent, and professional attendance, punctuality, and personal appearance Computer experience and competency required Have a clear and friendly phone voice Advanced customer service and communication skills Capable of working in a fast-paced environment including in emergency situations Ability to multi-task and be a self-motived team player Environmental/ Atmospheric Conditions Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise Physical Demands Handling of normal stock will include lifting or carrying parts in excess of 60 lbs. up to 15% of the time. The majority of lifting and carrying will involve parts between 5 and 60 lbs Equipment OSHA approved safety-toed shoes are required from the first day of this job. Proper protective equipment (PPE) will be worn when required and necessary Certifications/Licenses Valid driver’s license with a clean driving record FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation's largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of 300 locations, which includes 80 service centers and 5 distribution centers means customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals, now boasting 4,000 experts, empowered and motivated to create tailored solutions and solve problems for each customer’s unique needs. Join the FleetPride team today.