What are the responsibilities and job description for the Operations Account Executive position at Fooda?
Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1,500 restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
Fooda is seeking an Operations Account Executive based in Chicago to manage both the implementation and daily operations of Fooda’s Pantry clients. This role entails comprehensive oversight of all Pantry offerings, serving as the primary point of contact between clients and our operating providers.
What You Will Be Doing:
- Price Customer Solutions: Coordinate with operators to provide both specifications and pricing to BDM.
- Oversee On-Site Pantry Installations: Plan and execute pantry installations, ensure all components are delivered and installed correctly and provide post-installation support.
- Act as the Primary Point of Contact: Serve as the client’s and pantry operator’s main point of contact during onboarding and ongoing account management, including billing and customer support.
- Build Relationships with New Operators: Initiate and manage relationships with new pantry operators, including onboarding with Fooda operations.
- Monitor Project Timelines and Budgets: Ensure project progress is tracked, and stakeholders are informed about updates, potential delays, and budget status.
- Conduct Site Walk-Throughs and Training: Perform initial on-site assessments with the provider and deliver on-site training for clients at launch. Training will cover pantry system usage, restocking, maintenance and support. This role requires up to 50% travel.
- Document Account Setup and Processes: Record account setup details, equipment configuration, and billing processes in internal systems.
- Report on Account Health and Project Pipeline: Provide regular updates on the status of accounts and ongoing projects.
- 4 years of professional experience (ideally in an account management capacity)
- Excellent presentation skills and ability to multitask across multiple channels
- Strong organizational skills and experience working cross-functionally with multiple teams
- Proven track record of strong problem-solving skills with a strategic mindset to help the customer
- A proactive and solution-oriented mindset
- Bachelor’s degree preferred
Salary : $60,000 - $75,000
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