Parts Supervisor

Job Summary

The Parts Supervisor will lead the parts department in day-to-day operations with an emphasis on developing and maintaining an exceptional customer experience. Parts supervisors will be focused on growing parts revenue year over year, inventory management, and building and maintaining relationships with our respective manufacturers and suppliers. They are involved in the direct sales process and are actively involved in maintaining positive customer communication. The Parts Supervisor increases our core business performance by supporting operational success and developing relationships with customers.

Essential Functions

• Fosters a positive work environment for internal and external customers while adhering to our mission, vision, and values.
• Provides support to the product support team by answering inbound calls, looking up parts, providing advice on related parts needed, assisting with stock orders, placing emergency orders, and communicating backorders to customers and technicians.
• Leads by example in promoting a safe workplace. To included SDS, PPE, JSAs, and ensures company accident and incident reporting procedures are followed.
• Partners with PSM and Human Resources in regards to recruiting, interviewing, and hiring recommendations.
• Responsible for the performance management of all direct reports, including completing timely reviews, providing coaching and counseling, and following proper disciplinary procedures when employee issues arise.
• Establishes regular communication with internal and external customers to resolve any ongoing issues with customers’ accounts and provides parts credits as needed.
• Is reliable and punctual in reporting for work as scheduled.
• Utilizes Cor360 to process and approve all vendor invoices as required.
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
• Processes remanufactured cores to obtain credit from suppliers.
• Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Receives payment and/or obtains credit authorization.
• Advises customers/technicians on substitution or modification of parts when identical replacements are not available.
• Examines returned parts for defects, and exchanges defective parts or refunds money.
• Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
• Performs follow-up sales calls with customers to ensure product satisfaction is met.
• Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc.
• Performs other duties of a similar nature as required.
  
  

Position Qualifications

EDUCATION

• High School Diploma or equivalent. Associate’s Degree preferred.
  
  

Experience

• Two or more years of experience in material handling or the automotive/heavy truck industry preferred.
• Must have previous customer service experience, including strong verbal and written communication skills.
• Previous parts sales/warehouse, inventory management
  
  

Additional Requirements

• Proficiency in Microsoft Office suite.
• Must be able to push, pull, lift 50 lbs., twist, walk throughout the shop and warehouse, climb ladders, climb stairs
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.