JOB SUMMARY

ESSENTIAL FUNCTIONS

• Analyzes, identifies, develops, and executes internal procedures and process improvements for the Rental Departments, especially as they relate to financial benchmarks for rental.
• Inspects and measures staff performance, resulting in changes in work practices necessary to improve overall operations and customer service.
• Monitors asset utilization providing monthly reporting and recommendations to upper management regarding the fleet size and possible relocation.
• Monitors rental asset depreciation on a unit-by-unit basis each month to ensure total expense is in line with financial benchmarks.
• Monitors maintenance to revenue percentages to identify trends, outliers, and potential retirements within the rental fleet.
• Owns rental maintenance responsibilities to ensure accuracy of operational maintenance tracking and work order entry, approval of all repairs, work order review, and expense control.
• Ensures Rental Coordinators maintain gross profit margins between supplier cost and customer pricing.
• Cross-trains rental team on operational responsibilities including scheduling, equipment transportation, vendors, and compliance.
• Ensures internal departments follow the proper procedures for freight requests.
• Works with transportation staff to resolve freight disputes.
• Increases efficiency by developing and enforcing a proactive approach to freight requests.
• Monitors transportation calendar to ensure efficient scheduling.
• Maintains relationships with transportation providers; ensures proper service and rates are upheld.
• Ensures sub-rental vendor invoices are approved timely and in line with the customer billing cycle.
• Communicates with Sales Representatives regularly to gather information regarding competition, market trends, unit demand, promotions, etc.
• Collaborates with other internal department staff members as needed, working closely with all company divisions to develop cross-selling strategies and ensure a great customer experience.
• Consistently works toward acquiring new business by generating leads, following up on them, and networking through current customers.
• Provides support to rental team ensuring rental inspections procedures are followed.
• Adjusts standard pricing and discounts based on overall market performance and asset demand.
• Establishes relationships with surrounding equipment dealers supporting rental fleet needs.
• Coordinates with upper management to determine assets to retire and assets to purchase based on utilization, depreciation, and market demand.
• Manages overall rental spend, approves payments, and executes processes to drive costs down.
• Monitors and reviews equipment inventory database within current systems.
• Maintains professionalism on the job at all times.
• Performs other duties of a similar nature as required.

POSITION QUALIFICATIONS

• High School Diploma or equivalent. Bachelor’s degree in Logistics or business-related field preferred.

• Minimum five years of experience with material handling equipment (lift trucks, yard trucks, railcar movers, etc.).
• Five years of customer service experience.
• Experience managing a team within the equipment rental sector, with direct supervisory responsibility for staff
• Experience managing inventory levels to ensure equipment is rent-ready and meets customer demand
• Experience coordinating logistics for equipment delivery, pickup, and returns across multiple locations
• Good understanding of compliance with safety standards, equipment inspections, and regulatory requirements
• Valid Driver’s License and driving record acceptable to insurance company.

• Proficient in Microsoft Office Suite.
• Travel to branch locations and customer sites on a weekly basis.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
• Exceptional project management and organizational skills.

DISCLAIMER