Operations Manager

Job Description

Position: Operations Manager

Job Description

The role of the Operations Manager is all about ensuring smooth, efficient, and high-quality transportation services. You’ll oversee daily activities and guide a team of operations personnel, helping to drive continuous improvement across the board. Whether it’s working through internal or external customer questions, ensuring shipments go out on time and in the right way, or keeping inbound and outbound transportation moving steadily, your focus is on consistency, accuracy, and service. You’ll also play a key role in supporting professional, solutions-oriented communication - whether that’s with customers, team members, or other departments - to help us deliver on our service commitments every day.

Core Responsibilities & Duties

• Management of the loading and unloading of floor loaded and palletized freight operations
• Daily performance reporting includes but not limited to labor metrics, dock audit & resolution, OS&D physical support, driver release, quality control, dock audits, etc.
• Coordinate facilities and equipment repair
• Assist in labor planning, scheduling, and evaluation
• Support driver dispatch and routing
• Utilize shipment boards to coordinate daily freight volume with customer service
• Train policies and procedures to direct reports and manage accountability
• Compliance with company policies with respect to the employee handbook, safety regulations and use of company supplied equipment/resources
• Other duties as assigned
  
  

Qualifications

• Associates degree or equivalent from two-year college or technical school, Bachelors Preferred
• 5 years’ related experience and/or training; or an equivalent combination of education and experience
• Ability to supervise multiple employees comprised of company and temporary agency members
• Operation specific KPI measurement, results evaluation, and response
• Independent discretion and judgment in the execution of business strategies by providing leadership & direction to the team
• Train, coach, develop and discipline direct reports on efficient work methods to increase terminal productivity
• Competent and effective conflict resolution
• Exhibit sound and accurate judgment based on business implications and trends
• Develop and implement cost saving measures
• Delegate work assignments set expectations and monitor delegated activities
• Identify and resolve problems in a timely manner applying common sense, understanding and developing alternative solutions
• Pursue training and development opportunities, strive to continuously build knowledge and skills and share expertise with others
• Maintain confidentiality
• Complete projects on time and within budget
• Balance individual and team responsibilities
• Consistently at work and on time
• Demonstrate accuracy and attention to detail
• Must have demonstrated proficiency with Microsoft Office programs, including Excel, Word and Outlook, and our internal programs like Transoft, & 7L
  
  

Forward Air is an Equal Opportunity Employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication