What are the responsibilities and job description for the Operations Manager position at Honeycomb Management Group LLC?
Honeycomb Management Group is a Managed Services Organization and manages primary care practices and specialty care practices with multiple locations in Memphis, Tennessee and Mississippi.
With a focus on providing excellent service and high-quality care for adults of all ages, Honeycomb is looking for an ambitious candidate who enjoys being part of a fast-paced environment, with great opportunities for growth.
The Practice Operations Manager is responsible for directing, supervising, and coordinating staff and business functions at numerous clinic locations.
Duties and Responsibilities:
1. Ensures provisions of safe, high-quality patient care by the staff.
2. Evaluates and develops performance and recommends merit increases, promotions, and disciplinary actions.
3. Oversees the daily administration and operation of the physician practices, including front desk processes and back-office clinical operations.
4. Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
5. Assigns duties and supervises staff and providers to ensure proper staffing and distribution of assignment to accomplish required tasks and organizational goals.
6. Utilizes multiple reporting systems to achieve operational goals, including but not limited to payroll, supplies, electronic medical record (eClinicalWorks).
7. Reviews processes and makes recommendations for improvement and standardization.
8. Collaborates and interacts with other departments to resolve problems, investigate issues, follow up on complaints to ensure compliance with policies.
9. Develops goals for satellite operations and ensures that these goals align with organization goals.
10. Models appropriate behavior as exemplified in HMG values.
11. Ensures that Quality goals are achieved by the practices. Coordinates with clinic quality champions and value-based care coordinators embedded in the clinic.
12. Performs other duties as assigned.
Minimum Qualifications:
Bachelor’s degree in health or business administration (preferred but not required).
Three to five years of clinical office management experience (required).
Experience with eClinicalWorks / eCW is beneficial, but not required.
Physical Requirements:
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The Operations Manager is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Frequent invasive and non-invasive patient contact. Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.