What are the responsibilities and job description for the Waiting Room Ambassador position at Fourth Street Clinic?
POSITION OVERVIEW
The Waiting Room Ambassador is a key member of Fourth Street Clinic's operations team, assisting patients in navigating clinic services, registration, and care processes. This role helps maintain a welcoming and organized waiting room environment while supporting registration, triage, and volunteer staff. The position offers a fast-paced, rewarding, and engaging introduction to healthcare, particularly for individuals interested in serving underserved populations, with opportunities for professional growth.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assist patients in accessing clinic services, provide information, sign them up for waitlists, and answer questions.
- Monitor the waiting room to maintain a safe and welcoming environment; notify staff of issues or concerns as needed.
- Facilitate clinic flow by updating and monitoring the patient tracking board.
- Utilize trauma-informed care approaches when interacting with patients.
- Support registration team activities and other in-clinic patient-related tasks as needed.
- Assist triage RN staff with patient communication and triage processes.
- Participate in training opportunities and clinic activities to enhance job performance and satisfaction.
SUPERVISOR RESPONSIBILITIES
- This position does not have direct supervisory responsibilities.
ESSENTIAL PHYSICAL FUNCTIONS & WORK ENVIRONMENT
Work Environment
- Primarily indoor work in a clinic setting.
- Fast-paced environment requiring collaboration across multiple clinic teams.
Physical Demands
- Prolonged standing and walking throughout the shift.
- Occasional lifting of up to 25 lbs.
- Visual and auditory acuity sufficient for patient interactions and computer use.
- Requires manual dexterity for using computers and office equipment.
- Ability to manage multiple tasks and adapt to changing priorities.
QUALIFICATIONS & COMPENTENCIES
Required:
- High school diploma or equivalent.
- Ability to multitask, prioritize work, and remain composed in a busy environment.
- Proficiency in Microsoft Office and general computer use.
Preferred:
- 2-3 years of customer service experience.
- Spanish-speaking skills.
- Experience with electronic medical records (EMR) systems or previous medical office experience.