Customer Service - Operations Support Agent

Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, a significant player in the USA mobility markets. Europcar Mobility Group USA's mission is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals, long-term vehicle usage, and a growing range of mobility-related services.

We are seeking a dedicated Operations Support Agent to join our Operations Team. This position is perfect for individuals who thrive in fast-paced environments, excel at independent work, and have strong attention to detail. As a Support Agent, you will play a crucial role in maintaining our fleet and ensuring that our rental operations run smoothly, providing an exceptional experience for our customers from when they arrive to when they drive away.

You Will

• Efficient Fleet Management: Use the TSD application to accurately track and update vehicle statuses, ensuring cars are ready for customers or scheduled for maintenance without delay.
• Lot Signage and Organization: Maintain and update lot signage, ensuring each rental vehicle is placed in the correct location, making it easy for customers and team members to locate available cars.
• Vehicle Detailing and Preparation: Prioritize vehicle detailing needs, marking units that require cleaning or maintenance to ensure they are rental-ready for the next customer.
• Fleet Organization: Organize vehicles in assigned lot areas to ensure efficient flow, whether for rental availability, maintenance, or transport to and from overflow lots.
• Key Management: Track and report any missing keys to the Fleet Manager immediately, ensuring all vehicles are accounted for and accessible.
• Battery Assistance and Basic Maintenance: Jump-start vehicles with dead batteries or perform minor fixes to keep operations moving without interruptions.
• Vehicle Transportation: Coordinate and transport vehicles between locations, such as overflow and maintenance lots, and facilitate movement to local repair shops or auctions.
• Down Vehicle Monitoring: Tag and monitor vehicles that have been out of service for five days or longer, placing red hats on these units to mark them as non-rentable until resolved.
• Support for Ready Line & Service Areas: Fill in where needed in the ready line or service area, providing break coverage or additional support during peak times to ensure smooth operations.
• Safety & Cleanliness: Uphold a safe, clean, and professional environment in the lot and service areas to maintain a positive experience for both customers and team members.
• Assist Management with Operational Needs: Be ready to assist with any additional tasks as management requests to ensure seamless rental operations and an exceptional customer experience.
  
  

Requirements

• High School Diploma or equivalent
• Valid Driver's License
• Previous experience in a similar role is a plus but optional. We'll provide training!
• You enjoy staying organized and ensuring things are done correctly.
• Willing to lend a hand and support the team as needed.
• A can-do approach to daily tasks and challenges.
  
  

We Offer

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program
  
  

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

PI270991088