COMPUTER NETWORK TECHNICIAN

Description

Primary Summary:

Responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems. Responsible for ensuring high quality HelpDesk support to all users. Responsible for repairing, maintaining, upgrading, and installing computers and related peripheral equipment. Monitors network utilization and security systems. Provides technical support to end users, answers questions, and prepares network training sessions as needed. Performs diagnostic testing to determine source of problems and makes necessary repairs. Maintains activity logs and makes recommendations for new network products. Loads and verifies software, tracks and resolves equipment problems, and completes licensing and inventory control functions. Notifies supervisor of significant problems and recurring errors in operating systems. Works on a team responsible for providing bandwidth and dial tone that is required to deliver voice, internet, office and applications to the company’s internal and external customers.

Essential Functions/Position Responsibilities:

· Assumes responsibility for performing timely and effective user support services. Assists users in accessing network resources. Provides phone, e-mail, and in-person support to end users. Provides training for end users on installed and network software. Installs and maintains network and user software. Troubleshoots problems with hardware and software. Maintains an activity log of problems, analyzes data, and makes recommendations for action. Responsible for documenting procedures for deploying products in area of responsibility.

· Assumes responsibility for the effective performance of network administration duties. Grants network rights to users, manages user network and e-mail accounts, adds and deletes user accounts. Configures software for network installation and company-wide implementation. Completes hardware and software licensing functions and inventory management duties. Ensures company compliance with software licensing agreements.

· Assumes responsibility for the effective and efficient maintenance of computers and peripheral equipment. Performs preventative maintenance on computer equipment.  Analyzes problems and provides technical assistance to solve them. Corrects routine operating problems by entering alternative or corrected operating commands. Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products. Analyzes problems and provides technical assistance to solve them. Corrects routine operating problems by entering alternative or corrected operating commands.

· Responsible for installation, product upgrades and ongoing support for applications including the CISCO Call Manager phone system, voice mail, voice response system and web filtering products and desktop operating systems.

· Additional responsibilities include checking server and firewall logs, scrutinizing network traffic for credit union violations, evaluating inconsistent adherence to security policies, etc. Analyzes and resolves security breaches and vulnerability issues in a timely and accurate fashion, and conduct user activity audits where required.

· Assumes responsibility for maintaining effective business relations with end users and outside vendors. Maintains supportive relationships with users to ensure that their needs are met. Preserves professional relationships with outside vendors when requesting upgrades, replacement parts and assistance.

· Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management. Maintains regular contact with all departments to obtain information and to correct errors in network operations. Distributes materials on updated projects. Assists area personnel with computer operations. Trains and supports users. Keeps users informed of the status of their requests.

· Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

Requirements

Experience

Experience with the CISCO Voice over IP and Encryption technologies preferred.
Minimum of one to three years of experience in maintaining and supporting a CISCO data network and Microsoft systems environment is required.

Education/Certifications/Licenses

CISCO Certification is preferred.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Other Skills

A working knowledge of Firewall, Intrusion Detections and other security best practices is imperative.

May be required to work outside of scheduled hours to respond to positions issues.

Salary : $47,000 - $59,500