What are the responsibilities and job description for the Client Care Coordinator position at Freedom Home Care - MN?
Job Description
Do you thrive in a fast-paced environment where every detail matters and every connection makes a difference? Freedom Home Care is seeking a highly organized, compassionate, and service-driven Client Care Coordinator to join our team at our Mankato headquarters.
Do you thrive in a fast-paced environment where every detail matters and every connection makes a difference? Freedom Home Care is seeking a highly organized, compassionate, and service-driven Client Care Coordinator to join our team at our Mankato headquarters.
This vital role is responsible for coordinating caregiver schedules, maintaining accurate client and employee data, and serving as a key liaison between clients, families, and our care team. The ideal candidate brings a combination of strong administrative skills, excellent communication, and a heart for helping others.
Key Responsibilities
Scheduling & Coordination
- Develop and manage caregiver schedules for new and existing clients, ensuring consistent, high-quality coverage.
- Monitor and adjust daily schedules in real time to accommodate changes and urgent needs.
- Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers.
- Maintain scheduling accuracy within our home care software system (AxisCare), including caregiver logs, shifts, and client profiles.
Operational Support
- Ensure timely updates in the system for payroll and billing purposes.
- Participate in the after-hours/on-call rotation, providing scheduling support outside of business hours as needed.
- Assist with general office responsibilities, including answering phones, greeting visitors, and supporting administrative projects.
Client & Caregiver Relations
- Foster positive, professional relationships with caregivers, clients, and their families.
- Provide support and encouragement to caregivers while promoting a culture of reliability and compassion.
- Actively contribute to a collaborative and mission-focused team environment.
Qualifications
- High school diploma or equivalent required; additional education in healthcare or business a plus.
- Previous experience in scheduling, healthcare administration, or home care preferred.
- Proficient in Microsoft Office Suite and comfortable using scheduling platforms.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to manage multiple priorities under pressure.
- Professional presence with a positive attitude and strong customer service skills.
- Flexibility and resilience in responding to unexpected scheduling changes or urgent needs.
Preferred Attributes
- Initiative and ownership mindset
- Strong organizational and time management skills
- Problem-solver with a calm, professional demeanor
- Compassionate, respectful, and dependable
Compensation and Benefits
- Competitive salary based on experience
- Paid Time Off (PTO)
- SIMPLE IRA retirement plan with company match
- Health, Dental, and Vision Insurance
- Opportunities for professional development and internal growth
Join Our Team!
At Freedom Home Care, we believe in providing exceptional care to clients while building a supportive, high-performing team. As a Client Care Coordinator, you’ll play a crucial role in delivering that care—behind the scenes, but at the heart of it all.
If you’re motivated by meaningful work and want to be part of a local company that values integrity, service, and compassion—we invite you to apply.
Salary : $50,000 - $55,000