What are the responsibilities and job description for the Loss Mitigation Manager position at Fuse3 Solutions?
Operations Manager – Financial Services (Onsite)
Location: Oklahoma City, OK
Schedule: Full-time, onsite
Position Overview
A well-established financial services organization is seeking an experienced Operations Manager to lead a multi-layered team in a regulated, high-volume environment. This role is ideal for a leader who combines strong people management with data-driven decision-making to improve operational performance, manage risk, and drive continuous improvement.
The Operations Manager will oversee managers and front-line teams, ensure operational controls are effective, and use analytics to support efficiency, quality, and compliance.
Key Responsibilities
Location: Oklahoma City, OK
Schedule: Full-time, onsite
Position Overview
A well-established financial services organization is seeking an experienced Operations Manager to lead a multi-layered team in a regulated, high-volume environment. This role is ideal for a leader who combines strong people management with data-driven decision-making to improve operational performance, manage risk, and drive continuous improvement.
The Operations Manager will oversee managers and front-line teams, ensure operational controls are effective, and use analytics to support efficiency, quality, and compliance.
Key Responsibilities
- Lead, coach, and develop managers responsible for front-line operational teams (12 indirect reports)
- Establish clear productivity, quality, and performance expectations across teams
- Analyze operational metrics and trends to identify risks, inefficiencies, and improvement opportunities
- Drive process improvement initiatives using data, reporting, and cross-functional collaboration
- Ensure operational controls align with internal policies and external regulatory requirements
- Partner with audit, compliance, and risk teams to address findings and strengthen controls
- Prepare and present analytics-driven performance and risk reporting to leadership
- Manage multiple projects and initiatives in a deadline-driven environment
- Foster a culture of accountability, engagement, and continuous improvement
- 5 years of experience leading management-level professionals who oversee front-line employees
- Bachelor’s degree required
- Experience within financial services operations (e.g., mortgage, lending, banking, or other regulated environments)
- Strong analytical skills with the ability to translate data into actionable insights
- Advanced proficiency in Microsoft Office; strong Excel skills
- Demonstrated success implementing operational and process improvements
- Experience managing compliance- and risk-focused operational processes
- Excellent leadership, communication, and presentation skills
- Ability to prioritize, adapt, and lead in a fast-paced environment
- This role is fully onsite in Oklahoma City
- Candidates must reside in or be able to commute to the area