Central Scheduling Coordinator

COMPETITIVE HOURLY RATE

95% EMPLOYER PAID HEALTH, DENTAL, VISION INSURANCE, LTD & LIFE

401K MATCH, PAID TIME, PAID HOLIDAYS

SUPPLEMENTAL INSURANCE WITH METLIFE.

What’s it like to be a part of the FYZICALⓇ team? Game Changing! The opportunities are boundless!

We are seeking individuals who want to come to work every day excited about the challenge of pushing themselves and their clients beyond expectations, beyond ‘good enough’. We’re a high energy team. We treat clients with dignity and empathy, and we work hard to improve lives through physical therapy. You will feel right at home at FYZICAL, where our state-of-the-art facilities feature advanced cardiovascular, stabilization and strength stimulating technology to provide the greatest impact for accelerated recovery and relief from pain.

Our people are our greatest asset – we hire individuals who are professional and enthusiastically embrace advances in research, technology, science and health care. In exchange, our teams enjoy a superb working environment, as well as unique and exciting possibilities for personal and professional growth. If you want to be the best at what you do and be rewarded for it, you have found the right place!

POSITION SUMMARY

The Central Scheduling Coordinator is responsible for scheduling patients who are in need of our services and communicating the services that provide the best standards of care possible. The CSC will perform all necessary follow-up steps after scheduling, including verifying insurance information, confirming the appointment with the patient and preparing documentation required for treatment. The Central Scheduling Coordinator must have a full understanding of the services and retail items provided. The CSC must project a warm, enthusiastic and friendly demeanor while interacting with clients and team members.

ESSENTIAL FUNCTIONS

• Schedules appointments following the FYZICAL model and enters appointment dates and times into a computerized schedule system;
• Answers, records and responds to incoming calls requesting to schedule an Evaluation;
• Respond to any doctor office requests in a timely and courteous manner.
• Communicate effectively through emails or notes to the scheduled PT’s notification of cancellation, reason for cancellation and indicate if the patient has rescheduled.
• Answer the telephone and respond to the inquiry or identify and escalate calls to the appropriate personnel, fax or scan essential documents.
• Enter patient payment into the EMR system ensuring accuracy for services provided and compliance.
• Anticipates and addresses client needs and communicating professionally and effectively;
• Reflects Company culture by treating every client with the utmost courtesy and attention;
• Possesses superior interpersonal and communication skills, maintaining a positive and supportive work relationship with others;
• Communicates through phone, fax, email and mail as needed to communicate scheduled appointments, insurance information, cancellations, etc.
• Assists with other medical office needs, including registering patients and ensuring compliance procedures are met.
• Assists with Client Care Specialist duties, providing relief for absences and vacancies.
• Adheres to Company policies and procedures at all times.

NON-ESSENTIAL FUNCTIONS

Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL.

QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIREMENTS

• Proficient in use of computers, software, Microsoft Suite;
• Detail-oriented with superior communication, multi-tasking, problem-solving and organizational skills;
• Minimum one (1) year prior work experience delivering exemplary client service preferred.

EXPECTED WORK HOURS

Monday through Friday, 8.00am-5:00pm. Some night and weekend work may be required. Some offices have extended hours which can range from 6.00am-7.00pm or may be open on Saturday.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Communicate and converse, maintain a stationary position (standing and sitting), move/traverse, kneel and bend.
• Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time.
• Occasionally required to climb or balance; stoop; kneel; crouch; taste or smell.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision and ability to adjust and focus.
• Light to moderate lifting is required.
• Ability to uphold the stress of traveling.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

EEO STATEMENT

FYZBIZ, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FYZBIZ LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

FYZBIZ, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of FYZBIZ, LLC employees to perform their job duties may result in discipline up to and including discharge.