What are the responsibilities and job description for the Help Desk Specialist position at G2IT?
G2IT is seeking a Help Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained. As a Service Desk Service Specialist, you will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently. You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job.
Your regular activities will include:
- Provide second-tier support to end users for either PC, server, or mainframe applications and hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.
- You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters).
- You will follow and create troubleshooting and maintenance procedures.
Requirements:
- BA/BS Degree or 4 plus years of experience preferred.
- Must be a US Citizen.
- Must have a minimum Active DoD Secret Clearance.
- ITIL v 3 or higher Foundation Certification a plus
- Must have valid / current certification meeting IAT Level II requirements.
- Experience in BMC Remedy or similar Enterprise ITSM environment a plus.
Annual Salary $50k-55k, depending on experience
Salary : $50,000 - $55,000
