Manager, Digital Experience Technologies

Why G3?

G3 Enterprises is an industry leader in packaging, logistics, real estate and minerals solutions. Our diverse portfolio of businesses create a variety of opportunities for career growth. We believe in fully leveraging the talent within our organization, presenting employees with challenging work, opportunities for job rotations, special projects, and a changing landscape.

• Manager, Digital Experience Technologies

• Location: Modesto, CA - In office 3 days a week (this is not a remote position)

• G3 does not sponsor for employment based visas for this position now or in the future.

Summary

The Manager of Digital Experience Technologies will lead and direct a team of employees and

contractors tasked with the implementation, modernization and support of mission critical customer focused products. Working closely with Customers, Sales, Consultants and Developers, is responsible for the creation, deployment and management of systems and software that enhance the relationships between the organization and its customers. This role will oversee the day-to-day development and support of our Customer Portal, Customer Relationship Management system, Content Management System and other technologies that support the Sales and Marketing functions.

Essential Functions

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict

the tasks that may be assigned.

• Supports the development of a strategy for establishing and sustaining Sales, Marketing and

Customer Experience systems across the organization including evaluating the company's

current sales, marketing and customer experience systems / operations (both non-computerized

and computerized workflow), and identifying areas where efficiency and effectiveness can be

improved through the use of technology solutions.

• Collaborates with other IT managers and business leaders to ensure that the company's systems

support the overall strategy and goals of the organization.

• Acts as a technical expert, addressing problems of infrastructure, systems/applications

integration, compatibility and multiple platforms.

• Manages application and/or infrastructure development projects to ensure compliance with

enterprise architecture.

• Provides assistance to other divisions and departments on changes, new applications and related

issues; reviews and evaluates requests for new services, hardware and software.

• Leads department and interdepartmental project teams and works cross-functionally to improve

processes within the organization.

• Prepares project-phase plans and implementation schedules, plans and conducts meetings and

workshops relative to these project plans, and communicates project status reporting to all levels

of management.

• Ensures adherence to quality standards and that project deliverables are met.

• Plans and prepares documentation of the development and functioning of operational systems.

• Writes descriptions of user needs, program functions, and steps required to develop or modify

systems.

• Ensures delivery of a scalable infrastructure compatible with business needs across applications,

technologies and facilities.

• Develops and maintains business relationships and integrates activities with other business

units/areas and to ensure successful implementation and support of project efforts.

• Demonstrates in depth understanding of the business areas supported to determine specific

business requirements.

• Communicates highly technical aspects of technology and integration effectively to a non-IT

audience.

• Leads the design of new functionality to modify and extend existing applications and functionality

using appropriate technologies.

• Analyzes user requirements, procedures, and identifies short-term and long-term issues to

improve or create complex systems by applying leading edge technology.

• Responsible for master data conversion, and integration between systems.

• Prepares service, equipment and software bid requests; develops requests for proposals; writes

specifications; evaluates received bids, monitors performance of equipment and contracted

services to ensure compliance with standards.

• Ensures the integrity and security of all information systems.

• Manages a team of developers and ensure that they are professionally trained and motivated to

perform their job responsibilities.

• Implements a successful vision/strategy, through strong leadership skills.

• Plans workforce requirements and assigns, monitors and reviews the progress and accuracy of

assigned work.

• Motivates team members to achieve results.

• Provides timely performance input, create sound development plans for each employee and

provides necessary coaching.

• Stays abreast of the latest trends and innovations in the field of Information Technology and

ensures the continuous improvement of applications and that the company's technology systems

support the overall strategy and goals of the organization.

• Responsible for understanding and complying with applicable quality, environmental and safety

regulatory considerations and ensuring the understanding and compliance by all subordinates.

Supervisory Responsibilities

• Develops, coaches and mentors peers, indirect and subordinate staff.

• Trains and develops others in technical complexities of assigned work.

• If accountable for the work of others, conducts performance evaluations; reviews and

communicates salary adjustments; rewards employees or takes disciplinary action, as necessary;

addresses complaints and resolves issues.

Minimum Qualifications

• High School diploma or State-issued equivalency certificate.

• Bachelor’s degree plus 5 years of IT management, applications programming or systems analysis experience reflecting increasing levels of responsibility.

• Network management, application development, middleware, database management, business

intelligence or operations reflecting increasing levels of responsibility

• Experience with TCP/IP networking protocol and concepts (HTTP, Firewalls, Proxies) , data

security to include Oauth, serverless architectures (AWS, Azure, GCP) and cloud computing

concept.

• Demonstrated troubleshooting skills

• Demonstrated ability to motivate and lead a diverse, high performing team.

• Deep understanding of software development methodologies and best practices

• Comfortable managing projects and budgets.

• Problem-solving and analytical skills.

• Required to travel to company offices, sites, and/or meeting locations for onboarding, training,

meetings, and events for development, department needs, and business delivery up to 5% of the

time, with or without reasonable accommodation. This may be in addition to travel requirements, if

applicable, as listed in this job description.

Preferred Qualifications

• Master's degree in Management and Digital Technologies (MMT), Computer Science or

Information Systems and Technology.

• Master's Degree in Business Administration (MBA).

• Bachelors of Science degree in Computer Information Systems, Computer Science, or

Management of Information Systems.

• 8 years of IT management, applications programming or systems analysis experience to include

experience in a manufacturing or operations environment with demonstrated business results

reflecting increasing levels of responsibility.

• Experience with Customer Relationship Management Systems (CRM), Content Management

Systems (CMS), Shopping Cart Technologies, B2B Portals

• Experienced with SaaS platforms, middleware tools, identity and access management tools

• Professional Project Manager (PPM) certification.

• Experience in a manufacturing or logistics environment.

• Experience in a high-growth organization.

• Understands the concepts, principles, practices and operational characteristics of emerging

technology in assigned area of responsibility.

• Effective communication skills and ability to negotiate and forge relationships with a variety of

departments, vendors and clients.

• Balances management acumen with information system knowledge.

• Understands local and wide area network concepts, firewalls, proxies and data security.

• Experience reading, analyzing and interpreting the most complex documents.

• Experience responding effectively to the most sensitive inquiries or complaints.

• Experience making effective and persuasive speeches and presentations on controversial or

complex topics to top management, public groups, and boards of directors.

Compensation

Hiring Salary Range: $121,800 - $152,200

Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Perks & Benefits

This position includes a competitive benefits package.

Please click here to view our full list of benefits.

G3 is enrolled in the Department of Homeland Security's E-Verifying program and will use the program to verify the employment eligibility of all newly hired employees as required. G3 does not sponsor for employment based visas for this position now or in the future.

E-Verify Notice and Right to Work Notice

Employee Polygraph Protection Act

Equal Opportunity Employer

EEO/AA Vet/Disability