United Fleet Customer Care Rep

Overview United Fleet Management (UFM) is seeking a dependable, detail-oriented, and customer-focused Customer Care Representative to join our team. This position is responsible for supporting our customers throughout the full vehicle leasing lifecycle—from initial interest to vehicle pickup/delivery. You will be the primary point of contact for customer accounts, ensuring each step is managed with accuracy, empathy, and efficiency. Key Responsibilities Manage both new and existing customer accounts with professionalism and consistency Facilitate motor vehicle checks to ensure driver eligibility and compliance Create and manage vehicle lease agreements using DocuSign Collect and verify insurance documentation Schedule appointments for vehicle pickups and returns Proactively communicate with customers via phone and email regarding account status, documentation, and next steps Respond to and resolve customer inquiries and concerns in a timely and courteous manner Maintain detailed and accurate records in our system (PEGA) for all customer interactions Collaborate with internal departments to ensure seamless customer experiences Uphold UFM’s standards for customer satisfaction, documentation accuracy, and operational efficiency You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today. If you are having any issues with applying please reach out to our recruiting team at recruiterhelp@kengarff.com . Include in the email what state you are applying in. Thank you for your patience!