IT HelpDesk Intern

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. Responsibilities: Apply computer image for internal customer’s new pc and work with the customer to configure the device Assist internal customers for migrating data from network file location to file cloud storage Assist internal customers with technical issues either from a ticket entered into our ticketing system or via a phone call Follow processes, document resolutions and add to our knowledgebase when resolution is achieved. Maintain own ticket queue Adhere to SLA metrics that are in place for ticket resolution, response time, and first call resolution. Operate independently while assisting customers and other support teams involving issue resolution and problem solving. Learn other functions within the IT Helpdesk as time allows Skills: Good customer service skills Self-motivated team player who excels in a collaborative environment Good organizational skills Ability to perform in a challenging but collaborative work environment with individuals from across the organization Integrates multiple concepts across job functions with a goal of overall benefit to the organization Excellent analytic and problem solving skills Effective oral, written, and interpersonal communication skills Technical Ability: Ability to perform troubleshooting through diagnostic techniques and pertinent questions Determine best solution based on the issue and details provided by the customers Record and track all activity on every issue through ticketing system Business Unit: Property & Casualty IT Services Benefits: We offer competitive healthcare, retirement and paid time off benefits. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,100 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page