What are the responsibilities and job description for the Appointment Scheduler position at Gastroenterology Associates of the Piedmont?
Description
GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for Appointment Schedulers. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy, Interstim Bowel Control Therapy and Orbera gastric balloon weight loss therapy.
Excellent benefits package including health insurance, dental, vision, life, long-term and short-term insurance coverage and a robust 401k/profit sharing plan; voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work/life balance is a priority. Exceptional providers and well-trained staff on board. Looking for another strong team member!
The right candidate will answer the phone with a smile, have the ability to maintain a positive attitude no matter what the day brings and support team efforts to accomplish goals. Represents physicians by screening and routing incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; scheduling appointments for consultations and procedures. Prior appointment scheduling experience required.
Bilingual skills and experience with EPIC preferred. Excellent benefits package!
- Ensures physician productivity by scheduling patient appointments; physician consultations; notify supervisor of discrepancies in schedules
- Maintains patient confidence and protects operations by keeping information confidential.
- Ability and willingness to cross train to provide coverage for other administrative positions.
- Maintains quality results by following and enforcing standards.
- Serves and protects the health care community by adhering to professional standards, office policies and procedures, federal, state, and local requirements, and protects patient confidentiality using HIPAA guidelines.
- Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Communicates effectively and respectfully with members of the staff and members of other departments.
- Adheres to and enforces company policies. Complies with safety and infection control policies.
- Participates actively in all staff meetings.
- Contributes to management of office. Must be available and ready to perform assigned duties during regularly scheduled working hours.
- Responsible for other duties and assignments as required by management.
Requirements
Skills/Qualifications: Office Experience - General, Scheduling, Telephone Skills, Typing, Business Knowledge, Organization, Time Management, Customer Service, Verbal Communication, PC Proficiency, Reporting Skills. Prior Epic experience strongly preferred. Bilingual skills a plus.
