What are the responsibilities and job description for the Switchboard Operator position at Gastroenterology Associates of the Piedmont?
Description
GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for Switchboard Operators for our GI Clinics. GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions. Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures. When appropriate, GAP schedules appointments for outpatient screening, diagnostic and/or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy, Interstim Bowel Control Therapy and Orbera gastric balloon weight loss therapy.
Excellent benefits package including a no cost health insurance option, dental, vision, life, long-term and short-term insurance coverage and a robust 401k/profit sharing plan; voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work/life balance is a priority. Exceptional providers and well-trained staff on board. Looking for another strong team member!
Do you have a friendly, personable speaking voice and love helping others? As a medical office switchboard operator, you will typically be the first person our patients speak with.
Requirements
- Employee will answer all incoming calls, provide pertinent information to the patient and transfer the call to the appropriate source as needed.
- Will relay messages to the proper location within the organization, which may entail writing down the number of the person who called and providing it to the individual.
- Must be able to document clearly and precisely in the medical record.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintains quality results by following and enforcing standards.
- Serves and protects the health care community by adhering to professional standards, office policies and procedures, federal, state, and local requirements, and protects patient confidentiality using HIPAA guidelines.
- Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Communicates effectively and respectfully with members of the staff and members of other departments.
- Bilingual preferred.
- Previous experience with EPIC preferred.
- General Medical Records responsibilities
