What are the responsibilities and job description for the Front Office Assistant position at Gen4 Dental?
Company Description
Stoner Periodontics is proud to have a well-educated and experienced team that works hard to exceed patient’s expectations. Our team of professionals has a philosophy that ensures patient loyalty and patient satisfaction. Our team uses the most modern technologies and procedures to perform treatments to better the health of our patient’s oral and systemic conditions. We are Ohio’s first choice in delivering stunning aesthetic and health-achieving results with contemporary, cost-effective therapies and minimally-invasive treatment solutions. In addition to the aesthetic goals of the practice, our number one goal is to ensure the oral health of all of the patients who visit Stoner Periodontist Columbus. We are second to none when it comes to experience and outcomes in dental implant, aesthetic and disease-reversing treatments.
To learn more about our office, check out our website here: stonerperiospecialists.com/dublin-ohio/
Job Description
Call Center position, not patient-facing!
Our patient specialists are the heart of our practice – they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
- Work Life Balance (M-7:30-5, T- 6:30-4, W 7:30-3, TH 6:30-4, F 7:30-2)
- 3 weeks PTO & 8 Paid Holidays
- Paid Parental Leave
- Medical/Vision/Dental Benefits
- 401k Match
- Professional Growth and Career Advancement Opportunities
Key Responsibilities
- Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules
- Act as a liaison or case manager between the practice and the patient
- Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment
- Schedule treatment for patients who have existing treatment plans
- Ensure that patients with outstanding balances are informed of the practice’s financial policy
- Track and record the referral source on all new patients.
Qualifications
- Customer service experience
- Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
