Front Office Assistant

Job Description

Dr. Jason Stoner has lead a team of professional periodontists to ensure the health of their local Ohio residents. This ever-growing practice has built a foundation of trust and loyalty from its patients, and continues to ensure quality with every procedure performed. The dental professionals at Stoner Periodontist Columbus know that every patient has an individualized case. No two situations are ever treated the same at the practice, which ensures the outcome of each treatment to be top quality and patient-centered. The oral health and wellness of each patient is the number one goal at the practice. Although we aim to aesthetically please every single patient, we are always quick to instill good dental hygiene practice tips for home life. Good oral hygiene stimulates and ensures good health and prevents the spread of bacteria, which can cause negative effects such as loss of teeth down the line.

To learn more about our office, check out our website here: stonerperiospecialists.com/new-albany-ohio/

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work Life Balance (Monday-Thursday 7:00AM-4:30PM Fri 8:00AM-2:00PM between our New Albany, Upper Arlington and Dublin locations)

• Time Off: Up to 3 weeks PTO 8 Paid Holidays (PTO rolls over!) 

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical, dental, vision, HSA & FSA earn up to $2,000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

• CE & Growth: SPEAR access continuing education 

• Wellness Perks: $28/month gyms, 12K on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans 24/7 telehealth for your pet 

Compensation: $22-24/Hour

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

• Posting and collection of patient payments

• Schedule surgical appointments with Doctors and Anesthesiologist

• Correspond and coordinate with referring doctors offices

Qualifications

• Customer service experience 

• Dental office experienced (preferred) 

• Experience with scheduling and ability to multitask

Additional information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.