Treatment Coordinator

Job Description

Our passion is to reimagine dentistry and how people experience it, and that starts with our team. As West Michigan’s first multi-specialty dental practice, we combine adult dentistry, pediatric dentistry, and orthodontics across our offices in Grand Rapids, Grand Haven, North Muskegon, and Holland—creating a one-stop destination for families’ dental needs.

We’re looking for motivated, skilled professionals who want to join a collaborative, innovative workplace. Team members have the opportunity to work with advanced technology, grow their skills across multiple specialties, and make a real impact on patients’ health and confidence.

If you want to be part of a forward-thinking, patient-focused dental team, this is the place for you.

Learn more about us at: https://smiledentalpartners.com/locations/

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have: 

• Work-Life Balance: Monday-Thursday 7:40AM-5:00PM, 1st & 3rd Friday 7:40AM-1:00PM

• Time Off: Up to 3 weeks PTO  8 Paid Holidays (PTO rolls over!)  

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical, dental, vision, HSA & FSA earn up to $2,000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

• CE & Growth: SPEAR access continuing education 

• Wellness Perks: $28/month gyms, 12K on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans 24/7 telehealth for your pet 

Compensation: $21-22/Hour

Key Responsibilities 

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment. 

• Act as a liaison or case manager between the practice and the patient.  

• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment  

• Collect payments and copays.  

• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings. 

• Ensure that patients with outstanding balances are informed of the practice’s financial policy.   

• Schedule new patients within two to four days of their initial call.  

• Ensure that all patient records are current and accurate.  

Qualifications: 

• Customer service/sales experience 

• Dental office experienced (preferred) 

Additional Information: 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.