What are the responsibilities and job description for the Customer Service Representative position at Gene Johnson?
Overview
Gene Johnson is seeking a Customer Service Representative to join their dynamic team. If you’re looking for a career-focused opportunity and the stability of a trusted local brand, look no further than Gene Johnson. We’re always looking for people who are self-motivated and customer-focused. We're looking for someone who loves helping people and wants to be part of improving lives every day.
The Customer Service Representative is responsible for providing exceptional customer service to clients by addressing inquiries, resolving issues, and offering support related to HVAC, electrical, and plumbing products and services. This role requires strong communication skills, a good understanding of HVAC, electrical and plumbing services, and the ability to manage multiple tasks efficiently.
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Key Responsibilities:
Respond to customer inquiries via phone or email in a timely and professional manner.
Provide HVAC, electrical, and plumbing customer service support regarding accurate product information, services, warranties, and company policies.
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
Handle and resolve customer complaints and issues efficiently and effectively.
Escalate complex issues to the appropriate department or manager when necessary.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Offer basic technical support and troubleshooting assistance for HVAC products.
Guide customers through installation and maintenance procedures for HVAC systems.
Coordinate with technical support teams for advanced troubleshooting and service calls.
Ensure the accurate processing of customer orders and their timely fulfillment.
Monitor order status and communicate updates to customers.
Manage and update customer accounts and records in the CRM system.
Provide customers with information about promotions, discounts, and new products.
Qualifications:
Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
Familiarity with HVAC systems and terminology is highly desirable.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Proficient in using customer service software, CRM systems.
Ability to multitask and manage time effectively.
Positive attitude and a strong commitment to customer satisfaction.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to new technologies and procedures.
Physical Demands:
Stand/Sit: Must be able to remain in the stationary position for 50% of the
May be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.
May be required to drive and sit for long periods of time.
May be required to maneuver up to 25 lb. by lifting, carrying, or pushing
Who We Are:
At Gene Johnson, we blend a small business feel with the benefits of a large and stable organization. Our hard-working teams contribute to the company's success and are rewarded with ongoing training, full benefits, a 401k match, and no salary cap—your effort determines your paycheck!
Pay Transparency:
The starting rate for this opportunity ranges from $21 to $25 plus bonuses, based on experience. Other rewards may include weekly bonus program where CSR’s can earn up to $300 extra a week. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands
Apply Today!
Apex Service Partners is an equal opportunity employer. We provide equal employment opportunities to everyone, regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with an @apexservicepartners.com email directly from our organization.
Salary : $300
