Customer Service Representative

Job Title: Customer Service Representative

Job Title: Warehouse Associate

Job Type: Full-time

Location: Snohomish WA

Reports to: General Manager

Job Overview

We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Order Entry Team Member. This role combines excellent customer service with accurate data management. The ideal candidate will assist customers by addressing their inquiries, resolving issues, and ensuring that all customer data is entered and maintained accurately in our systems. If you enjoy working in a dynamic environment and excel at multitasking, this is the position for you!

Key Responsibilities

Customer Service

• Handle incoming phone calls, emails, and chat messages from customers, providing timely and accurate assistance.
• Address customer complaints or concerns by identifying problems, offering solutions, and following up to ensure resolution.
• Develop a thorough understanding of the company’s products and services to effectively assist customers.
• Build positive relationships with customers by offering personalized support and ensuring their satisfaction.

Order Entry and Management

• Enter customer orders, , and other essential data into company databases with a high level of accuracy.
• Maintain and update customer records, ensuring all information is current and error-free.
• Perform regular audits of entered data to identify and correct inconsistencies or errors.
• Adhere to company policies and procedures for data privacy and security, ensuring sensitive customer information is protected.

Administrative Support

• Organize and file physical records related to customer transactions.
• Work closely with other departments, such as sales and logistics, to ensure smooth order processing and delivery.
• Identify opportunities to enhance data entry and customer service processes and share suggestions with team leads.

Qualifications and Skills

Required:

• High school diploma or equivalent (associate’s or bachelor’s degree preferred).
• Strong typing and 10-key data entry skills (minimum 40 WPM).
• Excellent written and verbal communication skills.
• Proficiency in using customer relationship management (CRM) software, Microsoft Office (Word, Excel), and email platforms.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred:

• Previous experience in customer service, data entry, or administrative roles.
• Familiarity with database management systems and reporting tools.
• Problem-solving skills with the ability to handle customer issues professionally.
• Knowledge of industry-specific software or tools.

Benefits

• Competitive hourly wage or salary
• Comprehensive health, dental, and vision insurance (for eligible employees)
• Paid time off (PTO) and holiday pay
• Employee discounts on company products/services

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Snohomish, WA 98296 (Preferred)

Ability to Relocate:

• Snohomish, WA 98296: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $23