Order Management Specialist I

Company Generac Power Systems

Name Order Management Specialist I

Req # 64489

Employment Type Full Time

Shift 1st

At Generac, we don’t simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.
JOB SUMMARY: The Order Management Specialist I is responsible for processing complex orders and customer quotes. The Order Management Specialist I will convey requested information to internal teams. In addition, this role will take employee purchase and order question calls. The Order Management Specialist I is also responsible for processing mass updates/changes in SAP.

ESSENTIAL DUTIES:
Accurately and completely process orders from customers, sales representatives or dealers for both finished goods and parts.
Verify pricing and discounting conditions of sales, customer's identity and location, shipping instructions, etc. to ensure data accuracy.
Enacting mass changes to orders including dash changes, pricing changes, etc. and do so accurately
Process credit card orders and rebates.
Analyze incoming order volume (EDI, Portal, Manual Entry, etc.) and proactively address potential order flow issues to optimize customer experience.
Other duties as assigned

MINIMUM QUALIFICATIONS:
High School Diploma or GED
1 year of Order Management/ data entry experience or 1 years of sales or customer support experience

PREFERRED QUALIFICATIONS:
Previous experience using SAP or equivalent ERP
Additional analytical and data entry experience preferred

KNOWLEDGE, SKILLS AND ABILITIES:
Proficient with Microsoft Office products
Ability to manage a high volume of emails and transactions with a high level of attention to detail and accuracy
Effective communication, listening, administrative, time management and organizational skills
Ability to quickly evaluate a problem and provide effective solutions with a mutually beneficial outcome
Strong business acumen
Demonstrated ability to function effectively in a fast-paced team environment, while also having the ability to work independently and deliver results;
Excellent customer service skills
Assertive, self-directed and motivated, as well as possessing a positive attitude
Ability to work or be on call for overtime during peak seasons
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”