What are the responsibilities and job description for the Collections Supervisor position at Genesee & Wyoming Main Job Board?
SUMMARY:
The person in this position is responsible for managing the regional collections team, contacting customers, and collecting outstanding payments. The supervisor should have excellent communication and negotiation skills.
RESPONSIBILITIES:
- Manage a team of collections analysts including setting objectives for the team that align with the region’s goal.
- Analyze delinquent customer accounts and prepare reports on highest risk accounts including recommendations for resolution.
- Prepare and monitor receivable trends and provide direction as necessary.
- Negotiate with customers in non-payment cases.
- Liaison between operations, legal, commercial and finance to escalate collections matters including demand letters and cash payment terms.
- In conjunction with regional finance and accounting, analyze and establish bad debt reserves.
- Provide support for internal and external audits as necessary.
- Assist in developing sound, acceptable credit policies.
- Analysis of customer financial health to determine credit limits and assess risk while supporting sales initiatives.
- Collaborate with other departments to ensure a positive overall customer experience.
- Support the annual budget and quarterly forecasting processes.
- Other projects and duties as assigned.
REQUIRED SKILLS AND EXPERIENCE:
- Strong understanding of financial systems, preferably D365
- Proven work experience as an Accounts Receivable Manager or Supervisor
- Ability to drive projects to completion.
- Familiarity with advanced formulas in MS Excel
- Excellent analytical skills along with the ability to create and present detailed reports.
- Ability to accurately process numerical data.
- Team management and negotiation skills
- Problem-solving attitude
- Excellent time and project management skills
REQUIRED EDUCATION AND/OR CREDENTIALS:
- High School Diploma (or equivalent) plus a minimum of 3-5 years related experience.
- Must have a valid driver's license.
This position is employed by the specific entity set forth in the job posting.
Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.
